Technical Support Specialist for OS Components
1 day ago
Amazon Lab126 is a research and development company that designs and engineers high-profile consumer electronics.
About the JobThis job requires expertise in handling critical OS components, pipelines, services, tools, and application development frameworks. As a Support Engineer on the Core Device OS team, you will be responsible for providing first-level support for handling Jiras, tickets, operational issues from production services.
You will work on maintenance-driven coding projects, primarily in C++ and Python. Your responsibilities will include troubleshooting and debugging technical systems, working with remote development teams, and creating a team-specific knowledge base and skill set.
Key Responsibilities- Provide first-level support for handling Jiras, tickets, operational issues from production services
- Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines
- Work on maintenance-driven coding projects, primarily in C++ and Python
We are looking for candidates with 2+ years of software development or technical support experience. A bachelor's degree in engineering or equivalent is required. Experience in Unix, scripting in modern programming languages, and AWS is also necessary.
Compensation and BenefitsThe estimated salary for this position is around $120,000 per year. Amazon offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
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