Technical Support Specialist for OS Components

1 day ago


Bengaluru, Karnataka, India myGwork Full time

Amazon Lab126 is a research and development company that designs and engineers high-profile consumer electronics.

About the Job

This job requires expertise in handling critical OS components, pipelines, services, tools, and application development frameworks. As a Support Engineer on the Core Device OS team, you will be responsible for providing first-level support for handling Jiras, tickets, operational issues from production services.

You will work on maintenance-driven coding projects, primarily in C++ and Python. Your responsibilities will include troubleshooting and debugging technical systems, working with remote development teams, and creating a team-specific knowledge base and skill set.

Key Responsibilities
  • Provide first-level support for handling Jiras, tickets, operational issues from production services
  • Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines
  • Work on maintenance-driven coding projects, primarily in C++ and Python
Requirements

We are looking for candidates with 2+ years of software development or technical support experience. A bachelor's degree in engineering or equivalent is required. Experience in Unix, scripting in modern programming languages, and AWS is also necessary.

Compensation and Benefits

The estimated salary for this position is around $120,000 per year. Amazon offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.



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