IT Technical Support Specialist
3 weeks ago
The IT Technical Support Specialist is responsible for providing high-quality technical assistance and support to end-users experiencing hardware, software, and network-related issues. This role involves troubleshooting desktops, laptops, peripherals, and software to ensure seamless IT operations for QpiAI.
This position requires strong problem-solving skills, excellent customer service abilities, and experience working with Windows/Linux/Mac OS environments.
Main Responsibilities- Tech Support:
- Provide first-level and second-level technical support for hardware, software, and network issues.
- Diagnose and resolve technical problems on desktops, laptops, printers, and other peripherals.
- Install, configure, and maintain operating systems (Windows/Linux/Mac) and software applications.
- Troubleshooting:
- Identify the root causes of system malfunctions and resolve issues promptly.
- Perform hardware repairs, upgrades, and replacements as necessary.
- Troubleshoot network connectivity issues, including wired and wireless connections.
- System Maintenance:
- Perform routine maintenance, updates, and patch management for systems.
- Ensure security and antivirus software is up-to-date and functioning properly.
- Maintain and configure IT inventory, ensuring proper asset tracking.
- User Support:
- Respond to user support requests via ticketing systems.
- Assist in onboarding and offboarding employees, including system setups and account configurations.
- Educate end-users on IT best practices, including data security and system usage.
- Bachelor's degree in IT, Computer Science, or related field (preferred)
- Relevant certifications such as CompTIA A+, MCSA, or ITIL Foundation are a plus.
- 1–3 years of experience in desktop support, IT helpdesk, or related roles.
- Experience with Windows, Mac OS, and Linux environments.
$85,000 per year, competitive salary and benefits package, professional growth opportunities, and a collaborative work environment.
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