Device OS Support Specialist
2 days ago
About the Role
We are seeking a talented Device OS Support Specialist to join our team at Amazon Lab126, an inventive research and development company that designs and engineers high-profile consumer electronics.
About Us
Amazon Lab126 is an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. As part of this community, we value diversity, equity, and inclusion in all aspects of our business.
About You
To be successful in this role, you should have 2+ years of software development or technical support experience, with a strong background in engineering or equivalent field. You should also possess excellent troubleshooting and debugging skills, as well as experience working with Unix and modern programming languages.
Your Key Responsibilities
- Provide first-level support for handling Jiras, tickets, and operational issues from production services.
- Offer engineering support for incoming Jiras, tickets, including extensive troubleshooting and debugging.
- Work on maintenance-driven coding projects primarily in C++ and Python.
- Develop tools and automate manual operational tasks.
- Build monitoring metrics dashboard and report system health and support status metrics.
About the Team
You will be part of a dynamic team that owns critical OS components, pipelines, services, tools, and application development frameworks. As a Device OS Support Specialist, you will work closely with remote development teams to hand-off or take over active support issues and create a team-specific knowledge base and skill set.
Estimated Salary Range: $120,000 - $180,000 per year
About the Location
The salary range provided above is an estimate based on the location of Amazon Lab126 and industry standards.
About the Job Description Format
The job description has been reformatted to provide clear sections and titles, making it easier to understand the requirements and responsibilities of the role.
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