IT Support Specialist

1 day ago

Bengaluru, Karnataka, India Milestone Technologies, Inc. Full time

Milestone Technologies, Inc. is seeking an IT Support Specialist to assist in the management of IT operations and application support.

This role is responsible for maintaining quality IT services and driving change for the business.

We aim to deliver exceptional technical and non-technical support with outstanding customer service and timeliness.

This position is part of the IT team, so candidates must be passionate about technology, highly skilled at providing amazing customer service, and have the ability to thrive in a fast-paced and high-pressure environment.

Responsibilities:
  • Act as the primary contact for all internal IT support requests.
  • Provide hardware, software, and account Service Desk support and technical education to end users on computer, mobile devices, and printers.
  • Troubleshoot Mac, Windows, and Chrome OS software and hardware for end users through service desk walk-ups, chat, video conference, and ServiceNow.
  • Troubleshoot iPhone and Android mobile phones, iPads, Mifi's, RDK kits, and other IT-related hardware in-office, such as printers.
  • Set up mobile phone, MDM, email, VPN, and internet access for users via secure company network.
  • Triage, assign, resolve, or escalate all incoming tickets.
  • General Network troubleshooting for network connectivity issues, including digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network.
  • Act as smart hands services for enterprise Tech Services teams.
  • Procure, provision, and deploy equipment for end users
  • Work with external vendors (e.g., Dell, CDW, Thresher, Arkphire, etc)
  • Oversee the replenishment and allocation of inventory to their appropriate locations.
  • Onboarding administration.
  • Prepare new hire hardware for deployment.
  • Educate new hires on new software and technology-related procedures to secure a swift onboarding process.
  • Perform set-ups, break-downs, and transport equipment, such as monitors, on an as-needed basis for new and existing end users.
  • Procure AV equipment
  • Manage AV tickets and drive resolutions through the ServiceNow ticketing system.
  • Break/fix resolution for AV software and hardware
  • Examine, design, and implement new internal procedures to improve office procedures.
  • Responsible for solving issues, driving enhancements, and improving support for all IT-related functions on a day-to-day basis.
  • Contact and collaborate with software and hardware vendors to solve technical issues as needed.
Technical Qualifications:
  • A deep understanding of root-cause analysis.
  • Strong understanding of Mac OS architecture.
  • Ability to perform command-line troubleshooting to resolve individual application failures.
  • Mac OS X system administration and applications, including OS configuration, troubleshooting, and knowledge of applications including MS Office, VMware Fusion, Apple Remote Desktop.
  • Strong knowledge of Windows and Chrome OS.
  • Resolve issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues.
  • Troubleshooting and application support, including MS Office.
  • Working knowledge of the following technologies:
  • Active Directory and basic AD administration
  • Google Apps for Business, including Mail, Calendar, Drive, Docs, and Groups
  • Cloud storage services
  • Basic terminal command knowledge
  • Communications and video conferencing tools, including Zoom & Teem
  • Issue and bug tracking software platforms, preferably ServiceNow
  • Documentation tools such as Confluence
  • Basic network understanding including TCP/IP, UDP, IP schemas, LAN/WAN design and administration, and wireless networking is desirable.
  • Experience troubleshooting for Mac and Windows as related to video conferencing
  • Familiarity with Crestron, Extron, Revolab
  • Understanding of analog and digital signal flow; cable termination experience a plus
Skills:
  • Ability to deliver outstanding customer service and provide simplified explanations of complex technical issues.
  • Ability to apply critical thinking to complex user requests, and provide as much context and information as possible in order to deliver the best possible solution.
  • Excellent interpersonal communication skills, including the ability to support others in a team environment while also serving as a single point of tech support
  • Ability to work with limited supervision and stay focused while performing repetitive tasks
  • Ability to quickly adapt to changing needs, infrastructure, and evolving business processes.
  • Self-motivated and detail-oriented
  • Ability to work with multi-functional teams and external vendors.
  • Strong documentation and communication skills
  • Strong time management and prioritization skills
  • Ability to follow through and execute on assigned tasks
  • Ability to identify and report trends
  • Must be fluent in both the local language and English.

The estimated salary for this role is $60,000 - $80,000 per year, depending on experience.

  • Cloud Governance Specialist

    1 week ago

    Bengaluru, Karnataka, India CLOUD ANALOGY CRM SPECIALIST LIMITED Full time

    Role SummaryWe are seeking an experienced Cloud Analogy CRM Specialist Limited professional to join our team as a Cloud Governance Specialist. This role will be responsible for ensuring the effective and efficient deployment of Data Quality solutions for various clients, accounts, and business lines. The ideal candidate will have a strong background in...

  • Cloud Data Governance Specialist

    2 weeks ago

    Bengaluru, Karnataka, India CLOUD ANALOGY CRM SPECIALIST LIMITED Full time

    Job DescriptionWe are seeking a highly skilled Data Governance Specialist to join our team at Cloud Analogy CRM Specialist Limited. As a key member of our organization, you will play a crucial role in ensuring the quality and integrity of our data.Key Responsibilities:- Collaborate with global teams to develop, test, and deploy data quality solutions.-...

  • Executive Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Lenity Health Full time

    About the RoleWe are seeking an experienced Executive Support Specialist to join our team at Lenity Health. In this role, you will provide high-level administrative support to our executive team, ensuring seamless day-to-day operations and strategic initiatives.As an Executive Support Specialist, you will be responsible for managing complex calendars,...

  • Technical Associate

    1 month ago

    Bengaluru, Karnataka, India Pacer Automation Pvt Ltd - IT Solutions & Services Full time

    Pacer Automation Pvt Ltd - IT Solutions & Services is looking for a skilled Desktop Support Specialist to join our team.Key responsibilities include:Troubleshoot software, hardware and connectivity issues remotely.Log all Service Desk contacts into Incident Management System.Experience with installation, upgrade, and maintenance of software, hardware, and...

  • IT Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India MACOM Full time

    Job OverviewMACOM Technology Solutions is seeking a skilled IT Support Specialist to join our Global IT team. As a key member of our team, you will be responsible for delivering exceptional IT services to our US and International offices.About the RoleThe IT Support Specialist will provide operational IT support to our International Leaders and their teams....

  • Dedicated IT Support Specialist

    4 weeks ago

    Bengaluru, Karnataka, India AtkinsRéalis Full time

    Job OverviewWe are seeking an experienced and skilled Dedicated IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our internal and external customers.

  • Enterprise IT Support Specialist

    6 days ago

    Bengaluru, Karnataka, India ITC Infotech Full time

    About the RoleWe are seeking a highly skilled Enterprise IT Support Specialist to join our team at ITC Infotech. This is an exciting opportunity for someone looking to take their career to the next level in IT support.

  • IT Helpdesk Support Specialist

    1 month ago

    Bengaluru, Karnataka, India Bloomreach Full time

    Job Title: IT Helpdesk Support SpecialistAt Bloomreach, we're seeking an experienced IT Helpdesk Support Specialist to join our team. As a key member of our technical support team, you'll provide exceptional service and resolve technical issues for our employees.Our company provides the best digital experience for top international e-commerce companies,...

  • IT Infrastructure Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Ubique Systems Full time

    At Ubique Systems, we are seeking a highly skilled IT Infrastructure Support Specialist to join our team. The successful candidate will have a strong background in supporting end-user computing environments and a keen eye for detail.Estimated Salary: ₹800,000 - ₹1,200,000 per annumAbout the Role:We are looking for an experienced IT professional to...

  • Technical Support Specialist

    2 months ago

    Bengaluru, Karnataka, India Pluck Your Day Full time

    We are seeking a skilled Technical Support Specialist to join our team at Pluck Your Day. As a Technical Support Specialist, you will be responsible for providing timely and effective technical support to our employees, resolving technical issues, and ensuring a high level of customer satisfaction.Key Responsibilities:Provide technical support to employees...

  • Senior Enterprise Support Specialist

    1 month ago

    Bengaluru, Karnataka, India NETSACH GLOBAL Full time

    Join NETSACH GLOBAL as a Senior Enterprise Support SpecialistGreetings from NETSACH - A Cyber Security CompanyJob Title: Senior Enterprise Support SpecialistJob Type: ContractThe Enterprise Support System (ESS) is a critical component of our organization, encompassing the systems that support core business functions within the enterprise. As a Senior...

  • Technical Support Specialist

    2 months ago

    Bengaluru, Karnataka, India Anva advanced Techserve Pvt Ltd Full time

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Anva advanced Techserve Pvt Ltd. As a Technical Support Specialist, you will be the first point of contact for customers seeking technical assistance over the phone or email. Your primary responsibility will be to provide timely and effective technical...

  • Project Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Arcadis Full time

    About the RoleWe are seeking a highly organized and detail-oriented Project Support Specialist to join our team at Arcadis.

  • Technical Quality Assurance Specialist

    2 days ago

    Bengaluru, Karnataka, India BXP SUPPORT AND SOLUTIONS PVT LTD Full time

    About BXP SUPPORT AND SOLUTIONS PVT LTDWe are a leading company in the industry, and we're looking for a highly skilled Technical Quality Assurance Specialist to join our team.

  • IT System Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India TECH SMC SQUARE INDIA PRIVATE LIMITED Full time

    **Job Overview**We are seeking a highly skilled IT System Support Specialist to join our team at TECH SMC SQUARE INDIA PRIVATE LIMITED.

  • IT Support Specialist

    1 month ago

    Bengaluru, Karnataka, India 3M Full time

    Position Overview3M is committed to innovation and providing a dynamic work environment. This is reflected in the responsibilities of the IT Support Specialist, who plays a critical role in the company's success.Key ResponsibilitiesCollaborate with the IT Tools team to gather and integrate asset data from various sources into the Axonius platform.Develop and...

  • Technical Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Mitr HR Solution Full time

    Mitr HR Solution is seeking a skilled Technical Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing top-notch assistance to customers and ensuring their applications run smoothly.We offer an estimated salary of ₹450,000 - ₹550,000 per annum, depending on experience and location (Kochi/ Tvm/...

  • Livestreaming Support Specialist

    1 month ago

    Bengaluru, Karnataka, India ADCI - BLR 14 SEZ - F07 Full time

    Livestreaming Support Specialist Role SummaryCome and be part of a dynamic team as a Livestreaming Support Specialist. In this role, you will be responsible for ensuring the smooth operation of remote Amazon Events that are scheduled to be livestreamed and/or recorded. Your responsibilities will include system setup, testing, troubleshooting, and...

  • Technical Support Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Epsilon Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Epsilon. This is a fantastic opportunity for an experienced professional to take on a challenging role and make a real impact.As a Technical Support Specialist, you will be responsible for providing top-notch support to our clients, analyzing and resolving complex...

  • Automation Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Cardinal Health Full time

    About the RoleWe are seeking a highly skilled Automation Support Specialist to join our Digital Solutions Reliability team at Cardinal Health. This is an exciting opportunity to work in a fast-paced environment, driving success by creating material savings, efficiencies, and revenue growth opportunities.