Technical Support Specialist

5 days ago


Bengaluru, Karnataka, India iOPEX Technologies Private Limited Full time

We are seeking a highly skilled technical support specialist to join our team at iOPEX Technologies Private Limited. The ideal candidate will have a strong background in system administration, with at least 4-7 years of experience in the field.

The role involves providing exceptional service and technical support to customers, maintaining positive relationships and resolving customer problems efficiently. Strong problem-solving skills and excellent communication skills are essential for this position.

Key Responsibilities:

  • Provide technical support to customers on Splunk products and related technologies, focusing on security products like Enterprise Security.
  • Troubleshoot complex technical issues to identify root causes and create solutions or workarounds across various environments.
  • Create, reuse, and improve quality knowledge articles as part of the case management workflow, following Knowledge-Centered Service principles and methodologies.
  • Reproduce customer issues, file bug reports, escalate issues to Engineering, and act as a liaison between customers and product developers.

Requirements:

  • Minimum 4+ years of experience with UNIX (Linux, NIX), LDAP, Windows, or Mac OS.
  • At least 5+ years of experience in technical support, system administration, or a similar technical role, with a strong preference for experience in an IT security role.
  • Understanding of networking concepts, including network security, log analysis, authentication protocols, and network troubleshooting.
  • Knowledge of Python, Perl, shell scripting, XML, HTML, or other scripting languages.
  • Logical problem-solving approach with strong troubleshooting skills.

Estimated Salary: $80,000 - $110,000 per year.



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