Dispute Resolution Specialist

5 days ago


Gurgaon, Haryana, India Genpact Full time
About the Role

The Dispute Resolution Specialist will be responsible for resolving disputes related to transactions and providing exceptional customer service to our clients. This is a critical role that requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.

You will work closely with our internal teams to resolve disputes and ensure that our clients receive high-quality service. You will also have the opportunity to work on complex transactions, analyze customer spending patterns, and identify areas for improvement.

To be successful in this role, you will need to possess a bachelor's degree, relevant experience in performing dispute intake or similar banking/Fintech process, and strong communication and problem-solving skills.



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