Strategic Leadership
3 days ago
Company Overview
NAB is a leading financial institution dedicated to providing exceptional customer service.
About the Role
This challenging opportunity is available for a highly skilled and experienced leader to join our team as SVP Dispute Operations. As a key member of our leadership team, you will be responsible for driving operational efficiency and productivity while ensuring compliance with risk and regulatory standards.
Job Description
- Lead teams to oversee daily workload, ensuring transactions are completed according to customer service level agreements and external timeframes;
- Provide escalation support, direction, performance analysis, problem resolution, appraisal, coaching, mentoring, provision of information, support, and facilitation of ideas;
- Work with teams to process client instructions in accordance with their wishes and escalate exceptions as per established policies and procedures;
- Liaise with partners and team members to resolve and rectify service delivery issues;
- Evaluate team capacity management frameworks to ensure correct resource allocation;
- Demonstrate professional and ethical behavior by adhering to external legislation, bank standards, and internal operating policies and procedures.
Salary Range
We offer a competitive salary range of $180,000 - $220,000 per annum, depending on experience.
Required Skills and Qualifications
To succeed in this role, you will need:
- A Bachelor's degree in a related field;
- At least 10 years of experience in dispute resolution or a related field;
- Excellent leadership, communication, and problem-solving skills;
- Ability to work collaboratively in a fast-paced environment;
- Familiarity with industry regulations and compliance requirements.
Benefits
We offer a comprehensive benefits package, including health insurance, retirement savings, and generous paid time off.
Others
This is an exciting opportunity to join a dynamic team and contribute to the success of NAB. If you are a motivated and experienced leader looking for a new challenge, please apply.
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