Strategic Leadership

3 days ago


Gurgaon, Haryana, India NAB Full time

Company Overview

NAB is a leading financial institution dedicated to providing exceptional customer service.

About the Role

This challenging opportunity is available for a highly skilled and experienced leader to join our team as SVP Dispute Operations. As a key member of our leadership team, you will be responsible for driving operational efficiency and productivity while ensuring compliance with risk and regulatory standards.

Job Description

  • Lead teams to oversee daily workload, ensuring transactions are completed according to customer service level agreements and external timeframes;
  • Provide escalation support, direction, performance analysis, problem resolution, appraisal, coaching, mentoring, provision of information, support, and facilitation of ideas;
  • Work with teams to process client instructions in accordance with their wishes and escalate exceptions as per established policies and procedures;
  • Liaise with partners and team members to resolve and rectify service delivery issues;
  • Evaluate team capacity management frameworks to ensure correct resource allocation;
  • Demonstrate professional and ethical behavior by adhering to external legislation, bank standards, and internal operating policies and procedures.

Salary Range

We offer a competitive salary range of $180,000 - $220,000 per annum, depending on experience.

Required Skills and Qualifications

To succeed in this role, you will need:

  • A Bachelor's degree in a related field;
  • At least 10 years of experience in dispute resolution or a related field;
  • Excellent leadership, communication, and problem-solving skills;
  • Ability to work collaboratively in a fast-paced environment;
  • Familiarity with industry regulations and compliance requirements.

Benefits

We offer a comprehensive benefits package, including health insurance, retirement savings, and generous paid time off.

Others

This is an exciting opportunity to join a dynamic team and contribute to the success of NAB. If you are a motivated and experienced leader looking for a new challenge, please apply.



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