Conflict Resolution Specialist

3 weeks ago


Gurgaon, Haryana, India myGwork Full time

This is an exciting opportunity to join Amazon's Employee Relations team as a Conflict Resolution Specialist. In this role, you will play a critical part in ensuring our organization's treatment of employees is fair, respectful, and consistent with our framework of core business values and objectives.

The Conflict Resolution Specialist will be responsible for managing investigations into issues relating to workplace harassment. This includes investigating highly sensitive HR and Employee Relations issues, conducting employee interviews, reviewing evidence, preparing investigation reports, providing recommendations, implementing remedial actions, and closure with the claimant.

Key responsibilities include proposing remedial action based on investigation findings, developing investigator capabilities in the PXT (HR) team, creating a pool of ER trained investigators, independently managing and assigning cases to the trained investigators, ensuring adherence to SLAs and timely closure/resolution to appropriate personnel, investigating and reporting findings to leadership, and multi-tasking and liaising with Global teams, Labour and Employment legal leadership, and Amazon legal leadership.

The ideal candidate will have a Bachelor's degree or 3+ years of Amazon (blue badge/FTE) experience, knowledge of Microsoft Office products and applications, and experience in conducting investigative work, including claimant, witness, and target employee interviews, investigative data analysis, and production of investigative documentation.

We offer a competitive salary estimated at $90,000 - $120,000 per year, depending on location and experience. As a member of the myGwork community, you will be part of an inclusive employer that values diversity and promotes equal opportunities.



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