Warranty Claims Resolution Expert
2 days ago
**About noon.com**
noon.com is a technology leader with a mission to be the best place to buy and sell things. We aim to accelerate the digital economy of the Middle East, empowering talent and businesses to meet consumer needs.
We operate without boundaries, being aggressively ambitious. Our platform has evolved from noon.com, the region's homegrown e-commerce platform, to a digital ecosystem including noon, noon Daily, noon Food, NowNow, SIVVI, noon VIP, and noon Pay.
At noon, we pursue impossible goals, work hard, and ensure exceptional experiences for everyone – customers, sellers, or our team members. We're grateful for opportunities and value courage, resourcefulness, and high standards.
**Job Description:** Warranty Claims Specialist
We seek a meticulous and customer-focused Warranty Claims Specialist to join our team. The role involves managing warranty claims, ensuring timely resolutions, and delivering outstanding customer service throughout the process.
The ideal candidate will:
- Receive and review warranty claims submitted through various channels, including email, phone, and online platforms.
- Verify customer eligibility for warranty coverage based on established policies and procedures.
- Communicate effectively with customers to gather necessary information and documentation to process claims efficiently.
- Collaborate with internal teams, including customer service, sales, and product management, to address warranty-related issues and resolve customer concerns.
- Document all interactions and resolutions accurately in the company's database or CRM system.
- Coordinate with external vendors or manufacturers to facilitate product inspections, repairs, or replacements as needed.
- Follow up with customers to ensure satisfaction with the resolution of their warranty claims.
- Identify trends or patterns in warranty claims to recommend improvements in product quality or customer service processes.
- Assist in developing and implementing warranty policies and procedures to streamline claim processing and enhance the overall customer experience.
**Requirements:**
We require a Bachelor's degree in business administration, customer service, or a related field. Proven experience in customer service, preferably in a warranty claims or after-sales support role, is preferred.
The successful candidate should have strong communication skills, both written and verbal, with the ability to interact effectively with sellers' service centers and internal teams.
A keen attention to detail, excellent problem-solving and decision-making abilities, proficiency in using CRM software or other customer service tools, and the ability to work independently are essential.
A commitment to providing exceptional customer service, flexibility to adapt to changing priorities and business needs, and a positive attitude are highly valued.
**Estimated Salary: ₹600,000 - ₹800,000 per annum**, depending on location and experience.
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