Claims Resolution Specialist

2 weeks ago


Gurgaon, Haryana, India AXA Group Full time

At AXA XL, we're seeking a skilled Claims Resolution Specialist to join our Motor team.

This is an exciting opportunity to work in a dynamic, global business where you'll play a critical role in managing and resolving claims for our customers.

You'll work closely with your manager, coordinating with fellow claims analysts to bring claims to resolution.

As a Claims Resolution Specialist, you'll handle and manage a portfolio of claims up to a pre-determined authority level, ensuring prompt, fair, and expert resolution.

Key responsibilities include:

  • Efficient handling and managing a portfolio of claims up to a pre-determined authority level.
  • Pro-active engagement with all stakeholders with the aim to resolve claims promptly, fairly and with due expertise.
  • Competent and efficient handling of claims above the job holder's personal authority under the referral system.
  • Strict adherence to the Global Claims Handling Practices.
  • Ensuring all claims are reserved wherever possible, within the Reserving Guidelines.
  • Providing a quality claims service including effective handling of claims and compliance with required service standards.
  • Developing relationships with Underwriters, Actuaries and other departments as required.
  • Ensuring that communications, new claims, and notifications are dealt with in a timely manner and that any trends are identified and reported to relevant stakeholders.

This role reports to the Manager Claims.

We're looking for someone with relevant years of previous experience in handling motor claims, including first notification of loss, accidental damage, and single-party damage claims.

Additionally, you'll have an understanding of the Claims function's operations, including the lifecycle of the claim.

This is an excellent opportunity to work in a supportive team who share a passion for claims handling and customer service.

AXA XL is a global business providing re/insurance solutions for mid-sized companies, multinationals, and inspirational individuals.

We combine a comprehensive and efficient capital platform, data-driven insights, leading technology, and top talent in an agile and inclusive workspace.

Our innovative and flexible approach to risk solutions partners with those who move the world forward.

We're committed to inclusion and diversity.



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