Global Claims Quality Assurance Specialist

7 days ago


Gurgaon, Haryana, India AXA Group Full time

Job Title: Global Claims Quality Assurance Specialist

The Global Claims Quality Assurance Specialist will be responsible for assisting Claims audit functions by providing support and expertise to all internal and external quality-related activities. The focus of the Global QA Framework is to improve claims outcomes through the QA cycle.

Key Responsibilities:

  • Identification of necessary claims initiatives and good practice
  • Identify continuous improvement opportunities and support the implementation of them
  • Identify trends, themes, and risk-based focus areas
  • Coordinating and managing communication with internal and external stakeholders to ensure the highest level of quality service
  • Responsible for the flow of day-to-day operations and the production of QA Global Claims dashboards
  • Analysing QA output and adding insights to monthly and quarterly summary reports
  • Producing ad hoc reports as required by the Head of QA and other key stakeholders

Requirements:

· Demonstrates exceptional organisational skills in managing a high workload and multiple concurrent tasks/projects

· Possesses effective technical and operational claims expertise

· Proficient in MS Excel at an intermediate to advanced level

· Delivers excellent written output

· Meet set processing targets/ SLA

About AXA Group:

AXA Group is a leading global insurance company that provides a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace.



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