Director of Quality Assurance
2 weeks ago
Quality Assurance Director Job Description
At Alight, we're committed to delivering exceptional quality in our claims operations. As a Quality Assurance Director, you'll play a critical role in ensuring our processes meet the highest standards.
Key Responsibilities:
- Develop and implement quality assurance processes to enhance claims handling efficiency and accuracy.
- Monitor claims processing, review outcomes, and identify areas for improvement.
- Collaborate with cross-functional teams to address quality gaps.
- Define and track key performance indicators (KPIs) related to claims quality, turnaround time, and customer satisfaction.
- Analyze data to drive continuous improvement initiatives.
Requirements:
- Masters/Bachelor's degree in a relevant field (e.g., Business Administration, Insurance, Quality Management).
- Minimum 8-10 years of managerial experience in claims operations or quality management.
- Deep understanding of claims processes, insurance policies, and risk assessment.
- Strong analytical skills and attention to detail.
- Excellent communication and leadership abilities.
- Proficiency in using claims management software and data analytics tools.
Benefits:
We offer a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization.
Our Commitment to Diversity and Inclusion:
Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported.
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