Director of Quality Assurance

2 weeks ago


Gurgaon, Haryana, India Alight Full time

Quality Assurance Director Job Description

At Alight, we're committed to delivering exceptional quality in our claims operations. As a Quality Assurance Director, you'll play a critical role in ensuring our processes meet the highest standards.

Key Responsibilities:

  • Develop and implement quality assurance processes to enhance claims handling efficiency and accuracy.
  • Monitor claims processing, review outcomes, and identify areas for improvement.
  • Collaborate with cross-functional teams to address quality gaps.
  • Define and track key performance indicators (KPIs) related to claims quality, turnaround time, and customer satisfaction.
  • Analyze data to drive continuous improvement initiatives.

Requirements:

  • Masters/Bachelor's degree in a relevant field (e.g., Business Administration, Insurance, Quality Management).
  • Minimum 8-10 years of managerial experience in claims operations or quality management.
  • Deep understanding of claims processes, insurance policies, and risk assessment.
  • Strong analytical skills and attention to detail.
  • Excellent communication and leadership abilities.
  • Proficiency in using claims management software and data analytics tools.

Benefits:

We offer a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization.

Our Commitment to Diversity and Inclusion:

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported.



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