Quality Assurance Director
1 week ago
Job Title: Quality Assurance Director
About the Role:
- Job Summary: We are seeking a seasoned Quality Assurance Director to join our Quality Team at FIS.
- Key Responsibilities: Lead independent process audits & compliance verification, identify root cause, make recommendations for future prevention, provide governance to ensure remediation and improvements, facilitate project teams in closure of verification gaps, ensure readiness of internal and external clients for any Audits & Compliance review with metrics, generate and report QCA related metrics and share the status review with senior Leaders in management.
- Requirements: Expertise in Transactional Quality (Front/Back office), Analytical Skills and Stakeholder Management, experience in wealth & retirement, exposure of Quality Tools / Quality insights, quality transformation projects using speech analytics, exposure to various call recording and monitoring software, thorough knowledge and experience conducting risk analyses, quality assessments, audits and/or studies and implementing successful process improvement programs.
- Preferred Qualifications: Knowledge of FIS' products and services, knowledge of the business goals, objectives and business operations for the appropriate FIS organization, knowledge of financial services industry, knowledge of basic financial analysis principles and ratios.
What We Offer:
- Competitive Salary and Benefits: FIS offers a competitive salary and attractive benefits including GHMI/Hospitalization coverage for employee and direct dependents.
- Professional Growth and Development: A broad range of professional education and personal development possibilities – FIS is your final career step.
- Time to Support Charities: Time to support charities and give back in your community.
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