Director of Quality Assurance
3 weeks ago
Quality Assurance Director
At Alight, we're dedicated to providing top-notch services to our clients. As our Quality Assurance Director, you'll be responsible for ensuring the highest standards of quality in our claims operations.
Key Responsibilities:
- Develop and implement quality assurance processes to enhance claims handling efficiency and accuracy.
- Monitor claims processing, review outcomes, and identify areas for improvement.
- Collaborate with cross-functional teams to address quality gaps.
- Define and track key performance indicators (KPIs) related to claims quality, turnaround time, and customer satisfaction.
- Analyze data to drive continuous improvement initiatives.
- Provide expert guidance and consultation to staff on complex claims scenarios.
- Conduct training sessions to enhance technical skills and domain knowledge.
Requirements:
- Masters/Bachelor's degree in a relevant field (e.g., Business Administration, Insurance, Quality Management).
- Minimum 8-10 years of managerial experience in claims operations or quality management.
- Deep understanding of claims processes, insurance policies, and risk assessment.
- Strong analytical skills and attention to detail.
- Excellent communication and leadership abilities.
- Proficiency in using claims management software and data analytics tools.
What We Offer:
We provide a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
About Alight:
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
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