Chief Quality Director

3 weeks ago


Gurgaon, Haryana, India Alight Full time

About the Role:

We are seeking a highly experienced Chief Quality Director to join our team at Alight. As a key member of our leadership team, you will be responsible for leading the quality and training function for claims operations. This is an exciting opportunity to drive quality excellence and make a significant impact on our business.

Responsibilities:

• Strategic Leadership: Direct and oversee the quality and training function for claims operations, working closely with the Operations Leader to establish standardized policies and procedures for the administration of insurance claims related to leave absence.

• Quality Assurance: Develop and implement quality assurance processes to enhance claims handling efficiency and accuracy, monitoring claims processing and identifying areas for improvement.

• Performance Metrics: Define and track key performance indicators (KPIs) related to claims quality, turnaround time, and customer satisfaction, analyzing data to drive continuous improvement initiatives.

• Staff Training and Development: Provide expert guidance and consultation to staff on complex claims scenarios, conducting training sessions to enhance technical skills and domain knowledge.

• Stakeholder Communication: Collaborate with senior management, underwriters, and other departments to align quality goals, communicating quality-related updates and initiatives to internal and external stakeholders.

• Risk Management: Mitigate risks associated with claims processing errors, fraud, and non-compliance, implementing preventive measures and corrective actions.

• Budgeting and Resource Allocation: Develop and manage budgets for quality assurance programs, allocating resources effectively to achieve quality objectives.

• Process Optimization: Identify bottlenecks and streamline claims workflows, implementing technology solutions to enhance efficiency through automation.

• Continuous Improvement: Stay informed about industry trends, emerging technologies, and regulatory changes, driving innovation and adapting best practices to improve claims operations.

Qualifications:

• Education: Masters/Bachelor's degree in a relevant field (e.g., Business Administration, Insurance, Quality Management). Master Black Belt is a must-have.

• Experience: Minimum 8-10 years of managerial experience in claims operations or quality management, with a deep understanding of claims processes, insurance policies, and risk assessment.

• Skills: Strong analytical skills and attention to detail, excellent communication and leadership abilities, proficiency in using claims management software and data analytics tools, and MBB Certification in quality management (e.g., Six Sigma, Lean) is a must-have.

About Alight:

We offer a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization. Alight is committed to diversity, equity, and inclusion, celebrating differences and fostering an environment where everyone feels valued, respected, and supported.



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