Quality Director

2 weeks ago


Gurgaon, Haryana, India Alight Full time

Director Quality Role Overview

Alight is seeking a Director Quality to lead the quality and training function for claims operations.

Key Responsibilities

  • Direct and oversee the quality and training function for claims operations
  • Work with Operations Leader in establishing standardized policies and procedures for the administration of insurance claims related to leave absence
  • Ensure compliance with industry standards, regulations, and best practices

Quality Assurance

  • Develop and implement quality assurance processes to enhance claims handling efficiency and accuracy
  • Monitor claims processing, review outcomes, and identify areas for improvement
  • Collaborate with cross-functional teams to address quality gaps

Performance Metrics

  • Define and track key performance indicators (KPIs) related to claims quality, turnaround time, and customer satisfaction
  • Analyze data to drive continuous improvement initiatives

Staff Training and Development

  • Provide expert guidance and consultation to staff on complex claims scenarios
  • Conduct training sessions to enhance technical skills and domain knowledge
  • Foster a culture of continuous learning and professional growth

Risk Management

  • Mitigate risks associated with claims processing errors, fraud, and non-compliance
  • Implement preventive measures and corrective actions

Budgeting and Resource Allocation

  • Develop and manage budgets for quality assurance programs
  • Allocate resources effectively to achieve quality objectives

Process Optimization

  • Identify bottlenecks and streamline claims workflows
  • Implement technology solutions to enhance efficiency through automation

Continuous Improvement

  • Stay informed about industry trends, emerging technologies, and regulatory changes
  • Drive innovation and adapt best practices to improve claims operations

Requirements

  • Masters/Bachelor's degree in a relevant field (e.g., Business Administration, Insurance, Quality Management)
  • Minimum 8-10 years of managerial experience in claims operations or quality management
  • Deep understanding of claims processes, insurance policies, and risk assessment

We offer a comprehensive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.


  • Quality Director

    3 weeks ago


    Gurgaon, Haryana, India FIS Full time

    About the RoleWe are seeking a highly skilled Quality Director to join our team at FIS. As a Quality Director, you will be responsible for leading our Quality Team and ensuring that our processes and procedures are of the highest quality.Key ResponsibilitiesLead the Quality Team in the development and implementation of quality processes and...


  • Gurgaon, Haryana, India APTO MANAGEMENT SERVICES PVT LTD Full time

    Job Title: Corporate Quality DirectorJob Summary:We are seeking a highly experienced Corporate Quality Director to lead our quality management efforts. The successful candidate will have a strong background in quality assurance and control, with a proven track record of implementing effective quality systems.Key Responsibilities:* Develop and implement...


  • Gurgaon, Haryana, India FIS Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Director to join our team at FIS. As a Quality Assurance Director, you will be responsible for leading our Quality Team and ensuring that our products and services meet the highest standards of quality.Key ResponsibilitiesLead process audit and compliance verificationDevelop and implement...


  • Gurgaon, Haryana, India Jobs for Humanity Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Director to join our team at Jobs for Humanity. As a Quality Assurance Director, you will be responsible for leading our quality assurance efforts and ensuring that our products and services meet the highest standards of quality.Key ResponsibilitiesLead quality assurance efforts to ensure that...


  • Gurgaon, Haryana, India Alight Full time

    Quality Assurance Director Job DescriptionAt Alight, we're committed to delivering exceptional quality in our claims operations. As a Quality Assurance Director, you'll play a critical role in ensuring our processes meet the highest standards.Key Responsibilities:Develop and implement quality assurance processes to enhance claims handling efficiency and...


  • Gurgaon, Haryana, India FIS Full time

    Job Title: Quality Assurance Director About the Role: Job Summary: We are seeking a seasoned Quality Assurance Director to join our Quality Team at FIS. Key Responsibilities: Lead independent process audits & compliance verification, identify root cause, make recommendations for future prevention, provide governance to ensure remediation and...


  • Gurgaon, Haryana, India Alight Full time

    Quality Assurance Director Job DescriptionAt Alight, we're dedicated to delivering exceptional quality in our claims operations. As a Quality Assurance Director, you'll play a critical role in ensuring our processes meet the highest standards.Key Responsibilities:Develop and implement quality assurance processes to enhance claims handling efficiency and...


  • Gurgaon, Haryana, India Alight Full time

    Quality Assurance DirectorAt Alight, we're dedicated to providing top-notch services to our clients. As our Quality Assurance Director, you'll be responsible for ensuring the highest standards of quality in our claims operations.Key Responsibilities:Develop and implement quality assurance processes to enhance claims handling efficiency and accuracy.Monitor...


  • Gurgaon, Haryana, India Alight Full time

    About the Role:We are seeking a highly experienced Chief Quality Director to join our team at Alight. As a key member of our leadership team, you will be responsible for leading the quality and training function for claims operations. This is an exciting opportunity to drive quality excellence and make a significant impact on our...


  • Gurgaon, Haryana, India Alight Full time

    Transforming Claims Operations with ExcellenceAt Alight, we're dedicated to empowering our clients with exceptional claims management services. As our Director of Quality Assurance, you'll play a pivotal role in shaping the future of our claims operations.About the Role:As a key member of our leadership team, you'll be responsible for:Developing and...


  • Gurgaon, Haryana, India FIS Full time

    About the RoleThis is an exciting opportunity to join FIS as a Quality Assurance Director. As a key member of our Quality Team, you will be responsible for leading independent process audits and compliance verification, as well as providing governance to ensure remediation and improvements.Key ResponsibilitiesLeading issue mitigation for operational breaks,...


  • Gurgaon, Haryana, India FIS Full time

    About the RoleThis is an exciting opportunity to join our Quality Team at FIS, a world-leading FinTech product MNC. As a Quality Assurance Director, you will be responsible for leading independent process audits and compliance verification, as well as providing governance to ensure remediation and improvements.Key ResponsibilitiesLead issue mitigation for...

  • IT Director

    3 weeks ago


    Gurgaon, Haryana, India TechHost Services Full time

    Job Title: IT Director We are seeking a highly skilled and experienced IT Director to join our team at TechHost Services. As an IT Director, you will be responsible for leading our IT team and overseeing the development and implementation of our technology strategy. Key Responsibilities: • Oversee the development and implementation of our technology...

  • Business Director

    4 days ago


    Gurgaon, Haryana, India Digital Business People Full time

    Job Title: Business DirectorJob Summary: We are seeking a Business Director to lead our radiology business unit. The ideal candidate will have a strong background in business operations, strategic planning, and leadership.Main Responsibilities:- Develop and implement business strategies to drive growth and revenue.- Oversee daily operations, ensuring optimal...


  • Gurgaon, Haryana, India Digital Business People Full time

    {"Strategic Planning and Business Development": "Business Strategy and GrowthAs a Radiology Business Director, you will develop and implement the business strategy for the radiology unit, aligning with overall company goals. This involves identifying growth opportunities, including new markets, services, and technologies, and collaborating with marketing and...

  • Visual Director

    3 weeks ago


    Gurgaon, Haryana, India Hashtag Orange Full time

    Job Title: Associate Creative DirectorAbout the Role:The Associate Creative Director at Hashtag Orange leads the visual direction and execution of creative projects, working closely with the Creative Director and team members. This role requires expertise in art direction, graphic design, and visual storytelling across multiple platforms.Key...

  • Operations Director

    1 month ago


    Gurgaon, Haryana, India Amor Management Consultants - India's Premiere Auto Talent Hiring Specialists Full time

    Job Title: Director of OperationsAmor Management Consultants is seeking an experienced Director of Operations to lead our client's manufacturing operations in India. The ideal candidate will have a strong background in lean manufacturing, Six Sigma, and continuous improvement methodologies.Key Responsibilities:Develop and implement operational strategies to...


  • Gurgaon, Haryana, India Lilly Full time

    We're seeking a highly skilled professional to lead our Medical Liaison Team in implementing effective field medical strategies. The ideal candidate will have a strong background in medical science and excellent communication skills.Key Responsibilities:1. Field Medical Strategy DevelopmentThe Medical Strategy Director will work closely with Clinical...

  • Project Director

    2 weeks ago


    Gurgaon, Haryana, India Alstom Full time

    Alstom is a leading company in the mobility sector, driving innovation to solve the most intriguing challenges for tomorrow's mobility. As a Project Director at Alstom, you will lead the execution of projects with no-criticality, ensuring maximum results in terms of cash and margin while delivering on time. You will be accountable for project Quality Cost...


  • Gurgaon, Haryana, India Hashtag Orange Full time

    Job Title: Associate Creative DirectorThe Associate Creative Director - Art is a key member of the Hashtag Orange team, responsible for leading the visual direction and execution of creative projects. Working closely with the Creative Director and other team members, the ACD - Art oversees the design and visual production process from concept through...