Claims Resolution Specialist

3 days ago


Gurgaon, Haryana, India AXA Group Full time

At AXA XL, we're committed to delivering exceptional claims services to our customers. As an Associate Consultant in Claims for Motor products, you'll play a critical role in our Claims team by managing and resolving claims efficiently.

This is an exciting opportunity to join a dynamic, global business that deals with all aspects of the claim, offering variety and the chance to broaden your horizons. You'll be part of a supportive team who share a passion for claims handling and customer service.

We're looking for someone with relevant years of experience in handling motor claims, including first notification of loss, accidental damage, and single-party damage claims. You should have an understanding of how the Claims function operates, including the lifecycle of the claim.

The ideal candidate will be extremely motivated, able to work as part of a team and individually in a fast-moving environment. They'll possess an effective eye for detail, including accuracy and ability to review, analyse and gauge an understanding of claims data.

Responsibilities will include:

  • Efficiently handling and managing a portfolio of claims up to a pre-determined authority level.
  • Pro-actively engaging with all stakeholders to resolve claims promptly, fairly and with due expertise.
  • Strict adherence to Global Claims Handling Practices.

You'll also provide a quality claims service, including effective handling of claims and compliance with required service standards. This will involve receiving claims notifications, assessing estimates and processing claims up to and including settlement within personal authority.

We estimate that this role can offer a salary range of $65,000 - $85,000 per annum, depending on experience and qualifications.

Our Claims team operates in a fast-paced environment, where no two days are ever the same. We're passionate about delivering top client service across all our lines of business and partner with those who move the world forward.

Benefits include professional development opportunities, flexible working arrangements and a collaborative work environment. We're committed to inclusion and diversity, and welcome applications from candidates who share our values.



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