Customer Service Operations Specialist
1 day ago
We are seeking a highly skilled and customer-focused CUSTOMER SERVICE OPERATIONS SPECIALIST to join our team in resolving disputes for leading US FinTech companies.
About the RoleThis is an exciting opportunity to leverage your analytical skills, technical knowledge, and excellent communication abilities to deliver world-class service to our clients. As a Customer Service Operations Specialist, you will be responsible for handling inbound phone calls from customers, gathering information, and initiating dispute resolutions in compliance with US regulatory requirements.
The ideal candidate should possess experience in servicing US-based customers, preferably in the Banking, Crypto, Financial Crime, and/or FinTech domains. Strong problem-solving skills, attention to detail, and ability to multitask are essential qualities required for this role.
Key Responsibilities:- Servicing inbound phone enquiries from customers requesting service & support with transaction-related issues.
- Initiating effective and timely written communication with customers.
- Accurately and efficiently capturing customer interactions, notes, and all relevant information to the case using web-based applications.
- Submitting dispute claims forms for investigation within prescribed regulatory and compliance timelines.
- Graduate/Bachelor's Degree preferred.
- Comfortable working in a 24x7 work environment with rotational shifts.
- Experience working in a FinTech/Crypto environment/company.
- Strong problem-solving and decision-making abilities.
- Ability to multitask, prioritize, and manage time effectively.
- Familiarity with customer relationship management (CRM) systems and practices.
- Strong communication both written and verbal English skills and an ability to compose grammatically correct, concise, and accurate written/verbal responses.
Benefits include competitive compensation packages, opportunities for professional growth, and a dynamic work environment that values diversity and inclusion.
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