Financial Service Operations Specialist
4 days ago
Genpact, a leading professional services and solutions firm, is seeking highly skilled individuals to join our team as Financial Service Operations Specialists. We are committed to delivering exceptional outcomes that shape the future of our clients.
We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience and qualifications. This role is an excellent opportunity for individuals who are passionate about providing world-class service to our customers.
Job Description:
- Provide high-quality support to customers through phone and email channels.
- Initiate effective communication with customers to resolve disputes and provide resolutions.
- Utilize web-based applications and internal tools to efficiently capture customer interactions and submit dispute claims forms.
- Adhere to regulatory requirements, including Federal Regulations E and Z, NACHA Operating Rules, and other applicable regulations.
- Continuously improve processes and services to meet customer needs and expectations.
Requirements:
- A Bachelor's degree in a related field or equivalent experience.
- Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
- Ability to maintain high levels of confidentiality and data security standards.
- Experience working in a 24/7 environment with rotational shifts is preferred.
- Proficiency in MS Office applications, including Excel, Word, PowerPoint, and Outlook.
Benefits:
- Competitive salary range.
- Ongoing training and development opportunities.
- A collaborative and dynamic work environment.
- The chance to work with a global leader in professional services and solutions.
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