Customer Service and Dispute Resolution Specialist

1 week ago


Gurgaon, Haryana, India Genpact Full time

At Genpact, we're shaping the future of professional services and solutions. Our team of 125,000+ people across 30+ countries is driven by a relentless pursuit of innovation and excellence.

This role offers an exciting opportunity to work as a Voice/Chat Support Associate/Sr. Associate, providing exceptional customer experience while handling inbound phone call inquiries about disputed transactions.

Your key responsibilities will include:

  • Servicing inbound phone enquiries from members requesting service & support
  • Validating identity information to safeguard member details
  • Initiating effective communication with members
  • Capturing customer interactions, notes, and relevant information using web-based applications
  • Executing dispute claim investigations in accordance with Federal Regulations E and Z, NACHA Operating Rules, and other applicable regulations

To succeed in this role, you'll need:

  • Graduate/Bachelor's Degree preferred
  • Relevant experience in performing dispute intake or similar banking/Fintech process in the ACH, debit, and/or credit card industry
  • Strong communication skills, including written and verbal English
  • Ability to maintain confidentiality and data security standards
  • Understanding of MS Office applications like Excel, Word, PowerPoint, Outlook, etc.

We offer a competitive salary range of **$55,000 - $75,000 per annum**, depending on location and experience. In addition to a stimulating work environment, our benefits package includes opportunities for growth and development, flexible working arrangements, and a comprehensive compensation and benefits program.

Genpact is an Equal Opportunity Employer, committed to creating a dynamic work environment that values diversity, inclusion, respect, and integrity. We're dedicated to providing exceptional service to our clients and customers, and we're seeking talented individuals who share our passion for innovation and excellence.



  • Gurgaon, Haryana, India Genpact Full time

    At Genpact, we are seeking highly skilled professionals to join our team as International Dispute Resolution Specialists. This role is an exciting opportunity for individuals who want to make a meaningful impact in the banking and financial industry.About the RoleWe are looking for candidates with excellent communication and problem-solving skills to provide...


  • Gurgaon, Haryana, India Genpact Full time

    Genpact is a global professional services firm that helps leading enterprises deliver outcomes that shape the future.We are inviting applications for the role of Voice/Chat Support Associate/Sr. Associate in our Disputes team.This position involves providing world-class experience to our members, handling their inbound phone call inquiries about disputed...


  • Gurgaon, Haryana, India Genpact Full time

    Job OverviewWe are seeking a highly skilled Customer Service Associate to join our team in Gurugram. This role will involve providing exceptional customer service and resolving disputes in a fast-paced environment.


  • Gurgaon, Haryana, India Genpact Full time

    Job Description:We are seeking a skilled Customer Support Representative to join our team at Genpact, where you will play a crucial role in resolving customer disputes and delivering exceptional service.About the Role:You will be responsible for handling inbound phone calls from customers requesting assistance with disputed transactions. Your primary...


  • Gurgaon, Haryana, India Genpact Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Associate to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service and resolving disputes in a timely and efficient manner.Job DescriptionThe ideal candidate will possess excellent communication and...


  • Gurgaon, Haryana, India Genpact Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Genpact, where you will play a crucial role in resolving customer disputes efficiently and effectively.


  • Gurgaon, Haryana, India AKM Global Full time

    Join AKM Global as a Tax Dispute Resolution ExpertWe are looking for a skilled Tax Dispute Resolution Expert to join our team at AKM Global. This role will be based in Gurgaon, Sector 48, Sohna Road, and is available immediately.About the Role:Handle the preparation and filing of GST refunds, follow up, and liaison with the tax department.Prepare for pre-GST...


  • Gurgaon, Haryana, India Genpact Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Genpact. This role will focus on providing exceptional service to our clients, resolving disputes efficiently, and ensuring customer satisfaction.About the RoleAs a Customer Service Representative, you will be responsible for handling inbound phone calls from...


  • Gurgaon, Haryana, India NAB Full time

    Company OverviewNAB is a leading financial institution dedicated to providing exceptional customer service.About the RoleThis challenging opportunity is available for a highly skilled and experienced leader to join our team as SVP Dispute Operations. As a key member of our leadership team, you will be responsible for driving operational efficiency and...


  • Gurgaon, Haryana, India Genpact Full time

    About GenpactGenpact is a global professional services company that delivers business outcomes that shape the future. With over 125,000 people across 30 countries, we are driven by our purpose to create lasting value for clients.We serve leading enterprises, including Fortune Global 500 companies, with our deep business and industry knowledge, digital...


  • Gurgaon, Haryana, India Genpact Full time

    Genpact, a global professional services and solutions firm, is seeking an experienced Customer Support Specialist to join our team in Gurgaon. This role offers an exciting opportunity to work with a dynamic and fast-paced organization that values innovation, customer focus, and employee growth.Job Summary:We are looking for a skilled Customer Support...


  • Gurgaon, Haryana, India exl Full time

    At EXL, we are seeking a highly skilled Fraud and Dispute Specialist to join our Operations team. This is an exciting opportunity for a detail-oriented professional with experience in fraud prevention and dispute resolution.About the RoleThe successful candidate will be responsible for conducting reviews and inquiries on identified and suspicious accounts...


  • Gurgaon, Haryana, India American Express Full time

    About American ExpressAt American Express, we're on a mission to provide the world's best customer experience every day. Our team is dedicated to delivering exceptional service and support to our customers, and we're looking for talented individuals like you to join us.Salary and BenefitsWe offer competitive salaries, bonus incentives, and comprehensive...


  • Gurgaon, Haryana, India Genpact Full time

    At Genpact, we're shaping a world that works better for people. Our team is driven by curiosity, entrepreneurial spirit, and a relentless pursuit of excellence.We're seeking a highly skilled Global Customer Support Specialist to join our ranks. As a key member of our Voice – Customer Support team, you'll play a vital role in delivering exceptional...


  • Gurgaon, Haryana, India Genpact Full time

    Role OverviewWe are seeking a highly skilled Genpact Dispute Resolution Specialist to join our team. As a key member of our operations team, you will play a crucial role in providing exceptional customer service and dispute resolution expertise.About UsGenpact is a global professional services firm that delivers outcomes that shape the future. With over...


  • Gurgaon, Haryana, India Genpact Full time

    Genpact, a leading professional services and solutions firm, is seeking highly skilled individuals to join our team as Financial Service Operations Specialists. We are committed to delivering exceptional outcomes that shape the future of our clients.We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience and...


  • Gurgaon, Haryana, India Genpact Full time

    About GenpactGenpact is a global professional services firm delivering outcomes that shape the future. With over 125,000 employees across 30+ countries, our company is driven by innovation and customer satisfaction.Job OverviewWe are seeking an experienced Customer Service Liaison Specialist to join our team. This role will involve handling inbound phone...


  • Gurgaon, Haryana, India CBSI India Pvt Ltd Full time

    Credit and Collections Specialist at CBSI India Pvt Ltd.Job Summary:We are seeking a skilled Credit and Collections Specialist to join our team. As a Credit and Collections Specialist, you will be responsible for contacting customers via calls and emails to request payment, resolving customer complaints and disputes, and maintaining accurate records of...


  • Gurgaon, Haryana, India Genpact Full time

    About GenpactGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.We serve and transform leading enterprises, including the Fortune Global 500, with our deep...


  • Gurgaon, Haryana, India BT Group Full time

    As a Trainee Business Service Support Advisor at the BT Group, you will play a vital role in delivering exceptional customer service while leveraging our resources effectively. This position offers an excellent opportunity for growth and development within a dynamic team.About the RoleThis role is focused on assisting customers by providing value-based...