Customer Service Associate Specialist

8 hours ago


Gurgaon, Haryana, India American Express Full time
About American Express

At American Express, we're on a mission to provide the world's best customer experience every day. Our team is dedicated to delivering exceptional service and support to our customers, and we're looking for talented individuals like you to join us.

Salary and Benefits

We offer competitive salaries, bonus incentives, and comprehensive benefits to support your physical, financial, and mental well-being. Our benefits include:

  • Competitive base salary: $60,000 - $80,000 per year
  • Bonus incentives: up to 20% of base salary
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements
  • Generous paid parental leave policies
  • Free access to global on-site wellness centers staffed with nurses and doctors
  • Free and confidential counseling support through our Healthy Minds program
About the Role

We're seeking a highly skilled Customer Service Associate Specialist to join our Dispute and Fraud Gate (DGT) team in Global Services Group (GSG). As a key member of our team, you'll be responsible for resolving customer disputes and providing exceptional customer service in a fast-paced environment.

Key Responsibilities:
  • Resolve customer disputes efficiently and effectively
  • Provide superior customer service by responding to customer inquiries and concerns
  • Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency, and quality
  • Grow and nurture customer relationships on every interaction that results in measurable customer value
Requirements:
  • Minimum 10+2 in any workstream
  • Minimum 1 Year experience in International Voice Process
  • Excellent communication skills
  • Preferably Graduate in any stream
Why Work at American Express?

We're committed to creating an inclusive and supportive work environment where everyone feels valued and empowered to succeed. Our colleagues are passionate about delivering exceptional customer experiences, and we're proud of our company values and powerful backing promise. Join us and be part of a global community that's shaping the future of customer service.



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