Executive Director Dispute Resolution

2 days ago


Gurgaon, Haryana, India NAB Full time
Job Title: Executive Director Dispute Resolution

We are seeking an exceptional Senior Leader to join our team as an Executive Director Dispute Resolution. This is a fantastic opportunity to lead and develop a high-performing team, driving operational efficiency, and ensuring we meet our risk and compliance obligations.

About the Role:

  • Lead teams to oversee and deliver daily workload, ensuring transactions are completed in accordance with customer service level agreements and external timeframes.
  • Key point of contact for escalation, support/direction, service/performance analysis, problem resolution, appraisal, coaching, mentoring, provision of information, support, and facilitation of ideas.
  • Work with teams to oversee and ensure all client instructions are processed in accordance with their wishes and that exceptions are escalated in accordance with established policies and procedures.
  • Demonstrate professional and ethical behaviour in all actions by ensuring compliance with external legislation, bank standards, and internal operating policies and procedures.

What We Offer:

  • A competitive salary of AU$120,000 - AU$180,000 per annum, depending on experience.
  • An attractive benefits package, including comprehensive health insurance and retirement savings plan.
  • The opportunity to work with a leading financial institution, NAB, and contribute to its success.


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