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Vertical Leader
1 month ago
IKS Health is a leading provider of healthcare solutions, empowering clinicians to deliver exceptional care to their patients. Our mission is to enable the efficient delivery of excellent care, making it a joy for all to work with us.
Our VisionWe aim for successful healthcare for all through healthier communities, happier clinicians, and thriving organizations.
Our Values- Embed insight and capability in our people, processes, and technology
- Relentlessly pursue innovation and excellence
- Foster human connections and collaboration
- Navigate opportunities and obstacles with speed and certainty
We are seeking a highly experienced Vertical Leader to join our Care Leadership team. This role will lead the Delivery and Implementation organization to ensure high levels of Customer Satisfaction and collaborate extensively with functional departments across IKS.
Responsibilities- Lead the entire business delivery unit to ensure high levels of customer satisfaction, employee engagement, and operational excellence
- Manage the P&L to drive operational and financial performance that meets and exceeds budgets
- Serve as a key senior client liaison with deep and meaningful relationships in the client organization
- Mentor and coach direct reports to enable professional and personal growth
- Leverage understanding of industry best practices to assess existing internal and client processes
- Review the status of IKS service delivery and ensure it meets or exceeds contractual requirements with the customer
- Provide cost-effective value-adds beyond the Statement of Work that will add value to a customer
- Proactively anticipate operational issues early and escalate within IKS before the customer is aware
- Drive implementations of innovative solutions across the enterprise for both new and existing customers
- 15+ years of experience working in US healthcare operations with a solid understanding of provider organizations
- Clinical/Medical background (India or US)
- Degree in Management from a premier institute preferred
- Proven track record of managing teams across geographies, driving results, and progressive leadership experience
- Familiar with EHR workflow and documentation along with working knowledge of Practice Management Systems
- Experience in working in a hyper-growth environment and ability to deliver solutions through structured problem-solving
- Demonstrated ability to show thought leadership and drive consultative conversations with executive leadership
- Self-driven and proactive with the ability to multi-task and prioritize issues in a complex environment
- Project management, implementation, planning, and organizational skills
- Excellent verbal and written communication skills
- Excellent organization, motivation, leadership, and interpersonal skills
