Strategic Workforce Management Professional for Amazon
17 hours ago
This role is an excellent opportunity to work with a forward-thinking organization like Amazon, which prioritizes diversity and inclusion. As a workforce management professional, you will be part of the Amazon Audit Insight Workforce Management Team.
The ideal candidate should have experience in typical workforce management disciplines such as scheduling, RTA, intermediate-level reporting skills, and optimizing manpower in contact center environments. Key responsibilities include developing schedules that consistently meet service level commitments across all sites, languages, and markets.
You will also manage non-productive time requests, onboard new hires into the scheduling system, review schedule change requests, and perform ongoing analysis of current staffing and efficiencies. Additionally, you will lead weekly staffing review meetings to discuss performance and forecasted results, while identifying potential risks.
It is essential to note that this role requires a proactive approach to addressing service level challenges. You will work closely with the Aspect admin team to implement learnings and updates, ensuring seamless integration with the Workforce PM Aspect onboarding process.
In terms of qualifications, we are looking for candidates with a Bachelor's degree or equivalent and experience in program or project management.
We estimate the salary for this position to be around $80,000 - $110,000 per year, depending on location and experience.
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