Workforce Management Specialist with Amazon
3 weeks ago
This role requires a highly skilled Workforce Management (WFM) System Administrator to maintain the WFM back end/front end systems and tools. The ideal candidate will partner closely with other teams to deliver mission critical initiatives, devise solutions and tools that benefit SPS Operations, and provide world-class support to Merchants selling on the Amazon platform.
Responsibilities:- Ongoing support, user training, and maintenance of global Workforce Management systems and tools.
- Troubleshooting issues with or enhancements to WFM Systems, coordinating with applicable teams for timely resolutions.
- Evaluating and advising partners to develop Forecast Groups, Staff Groups, and Routing Sets for improved utilization and business efficiency.
- Ensuring accuracy and timeliness of data flowing to and from WFM systems.
- Responding to reported issues, requests, and inquiries of technical or functional nature, suggesting or deploying fixes and enhancements.
- 2+ years of program or project management experience.
- 2+ years of cross-functional working experience with tech and non-tech teams.
- Intermediate level Excel skills, including pivot tables, charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.
- 2+ years of defining and implementing process improvement initiatives using data and metrics.
- 2+ years of WFM Administrator experience or 3+ years of relevant WFM user experience (Forecasting, Scheduling, Real Time Management).
We offer a competitive estimated salary of $85,000 - $110,000 per year, based on location and experience, along with a dynamic work environment that empowers Amazonians to deliver exceptional results for our customers. Our inclusive culture values diversity and promotes equal opportunities for all employees.
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