Global Workforce Management Systems Specialist

1 day ago


Hyderabad, Telangana, India myGwork Full time
Job Description:

At myGwork, we're committed to creating an inclusive environment where people can thrive. As a Global Workforce Management Systems Specialist, you'll play a crucial role in maintaining our WFM back end/front end systems and tools. Your expertise will help deliver mission-critical initiatives while devising innovative solutions that benefit our operations.

The ideal candidate will have 2+ years of program or project management experience, with a strong background in Excel at an intermediate level. You should also possess 2+ years of working cross-functionally with tech and non-tech teams, as well as 2+ years of defining and implementing process improvement initiatives using data and metrics.

Key Responsibilities:
- Ongoing support, user training, and maintenance of global Workforce Management systems and tools
- Troubleshooting issues with or enhancements to WFM Systems, coordinating with applicable teams for timely resolutions
- Evaluating and advising partners to develop Forecast Groups, Staff Groups, and Routing Sets for improved utilization and business efficiency
- Ensuring accuracy and timeliness of all data flowing to and from WFM systems
- Responding to reported issues, requests, and inquiries of a technical or functional nature, suggesting or deploying fixes and enhancements

Requirements:
- 2+ years of program or project management experience
- Intermediate-level Excel skills
- 2+ years of working cross-functionally with tech and non-tech teams
- 2+ years of defining and implementing process improvement initiatives using data and metrics
- 2+ years of relevant WFM experience (Forecasting, Scheduling, Real-Time Management)

Preferred Qualifications:
- 3+ years of driving end-to-end delivery and communicating results to senior leadership
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Exceptional organizational skills and influencing and leadership skills
- Oral and written communication skills for customer support and interaction

Estimated Salary: $85,000 - $110,000 per year

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