Workforce Management Analyst, Amazon Operations

About the Role:We are seeking a highly skilled Real Time Workforce Management Analyst to join our team at Amazon Seller Support. As a key member of our workforce management team, you will be responsible for monitoring queue performance, providing intraday updates on queue size and longest contact waiting (LCW), and taking actions to resolve or reduce service...

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience Amazon.com continues to grow and evolve as a world-class e-commerce platform.The Seller Support team acts as the primary...

About the RoleWe are seeking an experienced Workforce Management (WFM) professional to join our Amazon Account Health Support team in Hyderabad. The ideal candidate will have a strong background in WFM program management, contact center real-time queue management, and performance metrics analysis.

Job Description:We are seeking a highly skilled Workforce Management (WFM) System Administrator to join our team at Amazon Development Centre (India) Private Limited - H84. This role is responsible for the ongoing support, user training, and maintenance of our global WFM systems and tools.Main Responsibilities:Maintain WFM back end/front end systems and...

This role is an excellent opportunity to work with a forward-thinking organization like Amazon, which prioritizes diversity and inclusion. As a workforce management professional, you will be part of the Amazon Audit Insight Workforce Management Team.The ideal candidate should have experience in typical workforce management disciplines such as scheduling,...

Job Description:This role requires a highly skilled Workforce Management (WFM) System Administrator to maintain the WFM back end/front end systems and tools. The ideal candidate will partner closely with other teams to deliver mission critical initiatives, devise solutions and tools that benefit SPS Operations, and provide world-class support to Merchants...

Job Overview">This role is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.">At Amazon, we're passionate about delivering innovative solutions to our customers. As a GCC Analyst, you will play a key role in optimizing workforce...

Job Description: We are seeking a highly skilled Financial Operations Manager to lead our team in ensuring timely payment of non-inventory vendor invoices, employee benefits, and utilities. The ideal candidate will have 6+ years of Accounts Payable experience, 2+ years of team management experience, and a postgraduate degree in finance, management, commerce,...

Job Title: Global Workforce Solutions AnalystCompany Overview:Amazon is an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. As part of Amazon’s Workforce Solutions, we are seeking a motivated individual to join our team as a Global Workforce Solutions Analyst.Job Description:We are looking for an...

Company Overview: Amazon is a rapidly growing e-commerce company seeking an experienced Financial Analyst/Program Manager to support its APAC region. This role will be instrumental in driving global improvements and initiatives within Accounts Payable FinOps Services procure-to-pay processes.About the Job: As a Financial Analyst/Program Manager, you will...

The Workforce Management (WFM) Real-Time Analyst at 2coms plays a vital role in ensuring the efficient management of our workforce. As a key member of our WFM team, you will be responsible for monitoring and reporting agent schedule adherence in real-time using advanced software tools.Key ResponsibilitiesMonitor agent schedule adherence using real-time...

Overview">We are seeking a highly skilled Operational Workforce Manager to join our team at Ascensus. In this role, you will be responsible for managing the workforce scheduling process, ensuring seamless operations, and driving business growth.

Discover a challenging role at myGwork, an inclusive employer and member of the global LGBTQ+ business community. This job posting is intended to be direct to Amazon's application process.We are seeking a seasoned Workforce Management Program Manager I who excels in managing contact center operations across a network. As a key contributor to the Amazon Audit...

About the Role">We are seeking a seasoned Strategic Workforce Optimizer to join our Amazon CXQO team. This role requires a strong analytical mindset, excellent communication skills, and the ability to drive business outcomes through data-driven insights.

**Program Management Role:**We are seeking an experienced Program Management Analyst to join our team at Amazon. In this role, you will be responsible for maintaining project plans, assigning and tracking tasks to respective teams, and actively seeking opportunities to increase agility by identifying future needs to evolve systems, processes, services and...

About Evernorth Health Services:We are a leading healthcare company creating innovative solutions to improve health and increase vitality. Our team relentlessly innovates to make the prediction, prevention, and treatment of illness and disease more accessible to millions.Job Title: Strategic Workforce AnalystKey Responsibilities:Workforce Planning: Generate...

At Tech Mahindra, we are looking for a highly skilled Workforce Management Operations Lead to join our team. As a key member of our operations department, you will be responsible for leading the workforce management function and ensuring that our client's needs are met.Key Responsibilities:Lead the planning, scheduling, forecasting, and real-time management...

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.We are seeking an exceptional Workforce Management (WFM) Program Manager I who is passionate about their work and has a deep understanding of managing contacts across a network...

This role is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.Job OverviewWe are looking for a motivated individual to join our Workforce Solutions team as a GCC Specialist. As a key member of our organization, you will play a critical...

Job DescriptionThe ideal candidate will be responsible for developing and implementing strategic workforce capacity plans to optimize staffing levels, manage quantitative planning, and achieve productivity goals for the Amazon Go network.Key Responsibilities:Generate forecasts and plan capacity for multiple network sitesSuccessfully manage short-term...