Global Workforce Solutions Analyst

2 days ago


Hyderabad, Telangana, India myGwork Full time

Job Title: Global Workforce Solutions Analyst

Company Overview:

Amazon is an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. As part of Amazon’s Workforce Solutions, we are seeking a motivated individual to join our team as a Global Workforce Solutions Analyst.

Job Description:

We are looking for an analytical professional with experience in workforce management (WFM) to join our Global Command Center (GCC). The GCC is responsible for real-time service level management and occupancy management, ensuring efficient and frustration-free support to candidates willing to work for Amazon.

The successful candidate will be responsible for continuously monitoring network performance, taking actions to mitigate any risk to metrics and candidate experience, and handling situations where there is a deviation from the plan due to issues at sites, vendors, or incoming volumes.

As a key member of the GCC team, you will also be responsible for managing high-severity incidents, suggesting changes for process improvement, and implementing audit mechanisms to ensure error-free deliverables.

Required Skills and Qualifications:

  • 3+ years of human resources experience
  • Experience with HR processes and systems

Salary Information:

We offer a competitive salary of $120,000 per annum, based on industry standards and location.

Benefits:

We provide a comprehensive benefits package, including health insurance, retirement plans, and opportunities for career growth and development.

Other Information:

Please note that we do not contact recruiters directly. If you are interested in this role, please apply through the official application process.



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