Key Decision Maker for Workforce Optimization

Job DescriptionAscensus is seeking a skilled Workforce Optimization Specialist to join our team. As a key member of our workforce management group, you will be responsible for ensuring the efficient operation of our contact centers.We are looking for a highly motivated and experienced professional who can provide exceptional support to our teams and...

Job OverviewJob Title: Sr. Workforce Management AnalystReleasePoint is seeking a highly skilled Sr. Workforce Management Analyst to join our team. This role will play a key part in driving productivity and efficiency across the organization.ResponsibilitiesDevelop and implement strategic workforce planning models to optimize productivity and...

About the Role:Genpact is seeking a highly skilled Workforce Optimization Specialist to join our team. As an Assistant Manager, you will play a key role in driving business outcomes by optimizing workforce management processes.Key Responsibilities:Recommend staffing changes to match call demand and coordinate with the WFM resource daily to ensure adequate...

Job OverviewTech Mahindra is seeking a highly skilled Workforce Management Analyst to join our team. As a key member of our organization, you will play a vital role in optimizing our workforce management processes.ResponsibilitiesData Analysis - Utilize strong analytical skills to analyze data and identify trends and areas for improvement.Process Improvement...

About Evernorth Health ServicesWe are a leading provider of pharmacy, care, and benefits solutions that improve health and increase vitality. Our mission is to innovate and make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.Job Summary:As a Resource Planning Analyst, you will play a critical role in...

Job OverviewThis position plays a crucial role in ensuring the efficient utilization of staff resources, driving forecasting and reporting of staffing impacts that may lead to missed SLA targets. The ideal candidate will possess strong analytical skills, solid mathematics background, and proficiency in Microsoft Excel, Word, and Access. Strong communication...

Job SummaryWe are seeking a highly skilled Senior Analyst, Workforce Management to join our team at Ascensus. As a key member of our Workforce Management team, you will be responsible for ensuring the efficient operation of our contact center, providing real-time monitoring and analysis of service levels, associate performance, and other key performance...

At Simplify Workforce, we are developing AI/ML based deep tech solutions to provide a cloud-based Vendor Management System (VMS) for managing contingent workforce and services procurement programs. Our customers leverage our platform to gain visibility into their external/non-employee workforce, optimize client spend, and enhance talent supply efficiency. We...

About the RoleWe are seeking a highly skilled Workforce Management Professional to join our team at Amazon Dev Center India - Hyderabad. As a Workforce Management Professional, you will play a key role in developing and implementing workforce management strategies that drive business results.Key Responsibilities• Develop and implement workforce management...

Job SummaryWe are seeking a highly skilled Senior Workforce Manager to join our team at ADCI HYD 16 SEZ. As a key member of our program management team, you will be responsible for driving service levels, developing strategies for service expansions, and optimizing resource utilization/occupancy through innovative ideas.Key Responsibilities:Develop and...

Job Overview: We are seeking an experienced Workforce Management Analyst to join our team at Tech Mahindra.About the Role: As a Workforce Management Analyst, you will play a key role in optimizing our operational processes and ensuring the efficient management of our workforce.Key Responsibilities:Analyze and optimize operational processes to improve...

About the Role:We are seeking a highly analytical and strategic professional to join our Planning & Analytics team at ADCI HYD 13 SEZ. As a Strategic Workforce Planner, you will play a critical role in driving business growth and efficiency through data-driven insights and forecasting.Key Responsibilities:Develop and implement business metrics to inform...

Job Summary We are seeking a highly skilled Contingent Workforce Management Specialist to join our team in 451 Discovery Comm. India. The successful candidate will be responsible for managing and administering our external workforce program, ensuring compliance with relevant policies, regulations, and best practices. Key Responsibilities • Manage the...

Job Overview:This role is responsible for forecasting and reporting on staffing impacts that lead to missed SLA. The ideal candidate will have experience in workforce management, particularly in forecasting, capacity planning, scheduling, and real-time reporting.Key Responsibilities:Monitor agent schedule adherence in real-time using adherence software.Work...

Key ResponsibilitiesIntraday real time monitoring of service levels for all queues at all sites, 24/7/365.Real time monitoring of associates performance from all teams at all sites.Real Time updates on Service Levels, Contact data, and other KPIs.Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric...

About PingPing is a mission-driven startup that's revolutionizing community commerce by making it more transparent, interactive, and engaging. We're building a technology platform that enables users to discover new makers, receive recommendations from trusted circles, and order directly from small businesses.Role OverviewWe're seeking a talented individual...

About the Role:We are seeking a highly skilled Contingent Workforce Management Specialist to join our team at 451 Discovery Comm. India. As a key member of our organization, you will be responsible for supporting the management and administration of our external workforce program in India.Key Responsibilities:Coordinate and support the ongoing pay,...

Job DescriptionJob SummaryThe Sr. Workforce Management Analyst plays a critical role in driving productivity at ReleasePoint by analyzing and reporting employee productivity at various levels. They develop and implement strategies to maximize employee skills and provide data-driven insights to support scheduling, time-off requests, and capacity planning.Main...

Workforce Management Real-Time Analyst (SME) CentralWFMJob SummaryThe Workforce Management Real-Time Analyst is responsible for monitoring and reporting agent schedule adherence in real-time using real-time adherence software and ACD real-time displays. This role works closely with Operations, calling out non-adherent events via email, so that non-adherent...

{"Key Responsibilities": "Drive Business Success in Real-TimeAs a member of our Ascensus team, you will be responsible for monitoring service levels, associate performance, and making data-driven decisions to drive business success. This role requires strong analytical skills, attention to detail, and effective communication.Key Skills & Knowledge:Workforce...