Strategic Workforce Optimization Specialist

1 month ago


Hyderabad, Telangana, India Tech Mahindra Full time

Job Overview

Tech Mahindra is seeking a highly skilled Workforce Management Analyst to join our team. As a key member of our organization, you will play a vital role in optimizing our workforce management processes.

Responsibilities

  • Data Analysis - Utilize strong analytical skills to analyze data and identify trends and areas for improvement.
  • Process Improvement - Collaborate with cross-functional teams to implement process improvements that drive business results.
  • Reporting and Analytics - Develop and maintain accurate and timely reports and dashboards to inform business decisions.
  • Communication - Effectively communicate complex information to both technical and non-technical stakeholders.

Requirements

  • Experience - Minimum 1-year experience in Real Queue Management or a related field.
  • Skills - Strong analytical and problem-solving skills, excellent communication and interpersonal skills, proficiency in MS Excel and RTA tools.
  • Qualifications - Bachelor's degree in a related field, such as Business Administration, Operations Research, or Statistics.

About the Role

This is a challenging and rewarding opportunity for an experienced workforce management professional to join our team and contribute to our company's success. The successful candidate will have the opportunity to work on high-profile projects and collaborate with cross-functional teams to drive business results.

What We Offer

  • Competitive Salary - $85,000 per year, based on experience.
  • Benefits - Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Career Development Opportunities - Ongoing training and development opportunities to help you grow your career.


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