Senior Workforce Manager

At Simplify Workforce, we are developing AI/ML based deep tech solutions to provide a cloud-based Vendor Management System (VMS) for managing contingent workforce and services procurement programs. Our customers leverage our platform to gain visibility into their external/non-employee workforce, optimize client spend, and enhance talent supply efficiency. We...

Job SummaryThe Senior Workforce Management Analyst at ReleasePoint is responsible for overseeing productivity across the organization. This involves assessing, analyzing, and reporting employee productivity at individual, departmental, and organizational levels. The ideal candidate will determine the best way to utilize employee productivity skills using...

Job DescriptionJob SummaryThe Senior Workforce Management Analyst role at ReleasePoint focuses on overseeing productivity by assessing, analyzing, and reporting employee productivity at individual, departmental, and organizational levels. This involves determining the best way to utilize employees' productivity skills using workforce management techniques...

Job SummaryThe Senior Workforce Management Analyst at ReleasePoint is responsible for overseeing productivity across the organization by analyzing and reporting employee productivity at the individual, departmental, and organizational levels. This role determines the best way to utilize employees' productivity skills using techniques and theories of...

Job SummaryWe are seeking a highly skilled Senior Analyst, Workforce Management to join our team at Ascensus. As a key member of our Workforce Management team, you will be responsible for ensuring the efficient operation of our contact center, providing real-time monitoring and analysis of service levels, associate performance, and other key performance...

Job Title: Senior Workforce Management AnalystJob Summary:The Senior Workforce Management Analyst plays a crucial role in optimizing productivity at ReleasePoint by analyzing and reporting employee productivity at various levels. This role involves determining the best way to utilize employees' skills and abilities to achieve organizational goals. Key...

Job SummaryThe Senior Workforce Management Analyst at ReleasePoint is responsible for overseeing productivity across the organization. This involves analyzing and reporting on employee productivity at the departmental and organizational levels, identifying areas for improvement, and developing strategies to optimize workforce utilization. The ideal candidate...

Job Title : Senior Software EngineerCompany : Simplify WorkforceLocation : HybridCompany Description :SimplifyVMS is a cloud-based Vendor Management System (VMS) that provides innovative technology to manage contingent workforce and services procurement programs.Our customers leverage Simplify Workforce to gain visibility into their external/non-employee...

Job DescriptionJob SummaryThe Sr. Workforce Management Analyst plays a critical role in driving productivity at ReleasePoint by analyzing and reporting employee productivity at various levels. They develop and implement strategies to maximize employee skills and provide data-driven insights to support scheduling, time-off requests, and capacity planning.Main...

About the RoleWe are seeking a highly skilled Workforce Management Professional to join our team at Amazon Dev Center India - Hyderabad. As a Workforce Management Professional, you will play a key role in developing and implementing workforce management strategies that drive business results.Key Responsibilities• Develop and implement workforce management...

Workforce Management Real-Time Analyst (SME) CentralWFMJob SummaryThe Workforce Management Real-Time Analyst is responsible for monitoring and reporting agent schedule adherence in real-time using real-time adherence software and ACD real-time displays. This role works closely with Operations, calling out non-adherent events via email, so that non-adherent...

Key ResponsibilitiesIntraday real time monitoring of service levels for all queues at all sites, 24/7/365.Real time monitoring of associates performance from all teams at all sites.Real Time updates on Service Levels, Contact data, and other KPIs.Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric...

Job OverviewThis position is an external and internal facing role responsible for forecasting and reporting on staffing impacts that lead to missed Service Level Agreements (SLAs). The selected candidate will forecast and report on call volume demand, directing the scheduling of sufficient staff and training for appropriate skills-based routing based on...

Job Overview:This role is responsible for forecasting and reporting on staffing impacts that lead to missed SLA. The ideal candidate will have experience in workforce management, particularly in forecasting, capacity planning, scheduling, and real-time reporting.Key Responsibilities:Monitor agent schedule adherence in real-time using adherence software.Work...

About the Role:We are seeking a highly skilled Contingent Workforce Management Specialist to join our team at 451 Discovery Comm. India. As a key member of our organization, you will be responsible for supporting the management and administration of our external workforce program in India.Key Responsibilities:Coordinate and support the ongoing pay,...

About the Role:We are seeking a highly skilled Contingent Workforce Management Specialist to join our team at 451 Discovery Comm. India. As a key member of our organization, you will be responsible for supporting the management and administration of our external workforce program in India.Key Responsibilities:Coordinate and support the ongoing pay,...

Job SummaryThe Contingent Workforce Program Manager is responsible for supporting temporary/contingent workforce programs for our clients. The Specialist builds and maintains relationships with Hiring Managers and suppliers to support and manage the full lifecycle for the requisition process.This role acts as a talent advisor and strategic business partner...

About the RoleWe are seeking an experienced Workforce Management (WFM) professional to join our Amazon Account Health Support team in Hyderabad. The ideal candidate will have a strong background in WFM program management, contact center real-time queue management, and performance metrics analysis.

Job SummaryWe are seeking a highly skilled Workforce Management Professional to join our team at Amazon Dev Center India - Hyderabad. As a Workforce Management Professional, you will be responsible for optimizing our contact center operations to ensure high-quality customer experiences.Main ResponsibilitiesDevelop and implement effective staffing plans to...

Job SummaryThe Registration & Compliance organization at Amazon Dev Center India is responsible for protecting the interests of end-users by ensuring compliance and delivering a great customer experience. We are seeking a highly skilled Workforce Program Manager to lead various projects and initiatives that impact cost, service level agreements, and customer...