Senior Workforce Management Professional
2 weeks ago
Job Summary
The Senior Workforce Management Analyst role at ReleasePoint focuses on overseeing productivity by assessing, analyzing, and reporting employee productivity at individual, departmental, and organizational levels. This involves determining the best way to utilize employees' productivity skills using workforce management techniques and theories. The role assists with scheduling, processing time-off requests, and generating reports to show productivity and performance changes.
Main Responsibilities
• Execute budget forecasts and develop staffing and metric models, reporting, and analysis.
• Develop policies impacting the workforce positively and collaborate with operational staff to ensure policy communication is adhered to.
• Communicate with management and operations teams to ensure compliance with client and company standards.
• Develop reporting processes, dashboards, and presentations to fulfill senior leadership reporting needs.
• Drive continuous improvement to increase productivity, accuracy, and improve case management staffing levels.
• Assist service line leaders with quality control tracking and management.
• Collaborate with VP Operations and senior management to implement organizational strategic plans.
• Design and craft ways for employees to learn and roll out continuous learning opportunities for effective performance.
Requirements
• Master's or Graduate's Degree in business, IT, data science, or business administration.
• Proficiency in Microsoft Excel, Tableau.
• Ability to work with all levels of the organization in capturing, managing, and communicating metrics.
• Develop creative and breakthrough solutions.
• Well-developed analytical skills and ability to provide clarity to complex issues and synthesize large amounts of information.
• Ability to identify root causes of issues by analyzing patterns and trends.
• Self-motivating, adaptable, and able to inspire and motivate others.
• Prior experience working in an environment of frequent change.
• Ability to work independently, multi-task, and meet deadlines with flexibility in working hours.
• Excellent written, verbal communication, and interpersonal skills.
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