Workforce Management Professional

Job SummaryWe are seeking a highly skilled Workforce Management Professional to join our team at Amazon Dev Center India - Hyderabad. As a Workforce Management Professional, you will be responsible for optimizing our contact center operations to ensure high-quality customer experiences.Main ResponsibilitiesDevelop and implement effective staffing plans to...

Job DescriptionJob SummaryThe Senior Workforce Management Analyst role at ReleasePoint focuses on overseeing productivity by assessing, analyzing, and reporting employee productivity at individual, departmental, and organizational levels. This involves determining the best way to utilize employees' productivity skills using workforce management techniques...

Job Title: Workforce Management Program ManagerWe are seeking a highly skilled Workforce Management Program Manager to join our Amazon Dev Center India - Hyderabad team. As a Workforce Management Program Manager, you will be responsible for developing and implementing workforce management strategies that drive business results and improve customer...

{"Key Responsibilities": "Drive Business Success in Real-TimeAs a member of our Ascensus team, you will be responsible for monitoring service levels, associate performance, and making data-driven decisions to drive business success. This role requires strong analytical skills, attention to detail, and effective communication.Key Skills & Knowledge:Workforce...

About the Role:We are seeking a highly skilled Contingent Workforce Management Specialist to join our team at 451 Discovery Comm. India. As a key member of our organization, you will be responsible for supporting the management and administration of our external workforce program in India.Key Responsibilities:Coordinate and support the ongoing pay,...

About the Role:We are seeking a highly skilled Contingent Workforce Management Specialist to join our team at 451 Discovery Comm. India. As a key member of our organization, you will be responsible for supporting the management and administration of our external workforce program in India.Key Responsibilities:Coordinate and support the ongoing pay,...

Key ResponsibilitiesIntraday real time monitoring of service levels for all queues at all sites, 24/7/365.Real time monitoring of associates performance from all teams at all sites.Real Time updates on Service Levels, Contact data, and other KPIs.Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric...

Job Summary We are seeking a highly skilled Contingent Workforce Management Specialist to join our team in 451 Discovery Comm. India. The successful candidate will be responsible for managing and administering our external workforce program, ensuring compliance with relevant policies, regulations, and best practices. Key Responsibilities • Manage the...

Job Title: Workforce Management Program Manager IWe are seeking a highly skilled Workforce Management Program Manager I to join our Amazon Dev Center India - Hyderabad team. As a key member of our workforce management team, you will be responsible for developing and implementing strategies to optimize workforce management processes, ensuring seamless...

Workforce Planning Role at OrgSpire IncAs a Workforce Planning Expert at OrgSpire Inc, you will play a crucial role in ensuring the organization has the right people with the right skills at the right time to meet its goals. This involves analyzing and forecasting workforce needs, gathering and analyzing information about the current workforce and future...

Job SummaryWe are seeking a highly skilled Senior Analyst, Workforce Management to join our team at Ascensus. As a key member of our Workforce Management team, you will be responsible for ensuring the efficient operation of our contact center, providing real-time monitoring and analysis of service levels, associate performance, and other key performance...

About the RoleWe are seeking a highly skilled and experienced Contingent Workforce Specialist to join our team at 451 Discovery Comm. India. As a key member of our Flex Talent team, you will be responsible for supporting the management and administration of our external workforce program in India.Key ResponsibilitiesCoordinate and support the ongoing pay,...

Workforce Management Real-Time Analyst (SME) CentralWFMJob SummaryThe Workforce Management Real-Time Analyst is responsible for monitoring and reporting agent schedule adherence in real-time using real-time adherence software and ACD real-time displays. This role works closely with Operations, calling out non-adherent events via email, so that non-adherent...

Job OverviewThis position is an external and internal facing role responsible for forecasting and reporting on staffing impacts that lead to missed Service Level Agreements (SLAs). The selected candidate will forecast and report on call volume demand, directing the scheduling of sufficient staff and training for appropriate skills-based routing based on...

Job SummaryWe are seeking a highly skilled Senior Analyst, Workforce Management to join our team at Ascensus. As a key member of our workforce management team, you will be responsible for providing real-time monitoring and analysis of service levels, associate performance, and other key performance indicators (KPIs) across all sites.Key...

Job Overview:This role is responsible for forecasting and reporting on staffing impacts that lead to missed SLA. The ideal candidate will have experience in workforce management, particularly in forecasting, capacity planning, scheduling, and real-time reporting.Key Responsibilities:Monitor agent schedule adherence in real-time using adherence software.Work...

Job SummaryWe are seeking a highly skilled Workforce Management Program Manager to join our team at ADCI HYD 13 SEZ - H84. The ideal candidate will have a strong background in workforce management, scheduling, and optimization, with experience in managing contacts across a network of contact centers.Key ResponsibilitiesDevelop and implement effective...

Job Title: Workforce Management System AdministratorAmazon Development Centre (India) Private Limited - H84 is seeking a highly skilled Workforce Management System Administrator to join our team. As a key member of our organization, you will be responsible for maintaining our global Workforce Management systems and tools, ensuring seamless operations and...

Job SummaryThe Senior Workforce Management Analyst at ReleasePoint is responsible for overseeing productivity across the organization. This involves analyzing and reporting on employee productivity at the departmental and organizational levels, identifying areas for improvement, and developing strategies to optimize workforce utilization. The ideal candidate...

Job SummaryThe Registration & Compliance organization at Amazon Dev Center India - Hyderabad is responsible for ensuring the safety and trustworthiness of our marketplace. We are seeking a highly skilled Workforce Program Manager to lead various projects and initiatives that impact cost, service level agreements, and customer experience.Key...