Operational Process Optimization Specialist
1 week ago
Job Overview: We are seeking an experienced Workforce Management Analyst to join our team at Tech Mahindra.
About the Role: As a Workforce Management Analyst, you will play a key role in optimizing our operational processes and ensuring the efficient management of our workforce.
Key Responsibilities:
- Analyze and optimize operational processes to improve efficiency and productivity
- Develop and implement data-driven solutions to drive business growth
- Maintain accurate and timely reporting to ensure informed decision-making
- Collaborate with cross-functional teams to achieve business objectives
- Provide exceptional client management and support
Requirements:
- Minimum 3 years of experience in a BPO setup
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Knowledge of WFM planning, scheduling, forecasting, and reporting
- Proficiency in Excel and ability to create reports
- Ability to think critically and make decisions under pressure
What We Offer:
- A competitive estimated salary of $80,000 - $110,000 per annum
- A dynamic and supportive work environment
- Ongoing training and development opportunities
- A collaborative and inclusive team culture
About Us: Tech Mahindra is a leading provider of digital transformation, consulting, and business re-engineering services. We are committed to delivering innovative solutions that drive business growth and success.
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