Operational Process Optimization Specialist

1 week ago


Hyderabad, Telangana, India Tech Mahindra Full time

Job Overview: We are seeking an experienced Workforce Management Analyst to join our team at Tech Mahindra.

About the Role: As a Workforce Management Analyst, you will play a key role in optimizing our operational processes and ensuring the efficient management of our workforce.

Key Responsibilities:

  • Analyze and optimize operational processes to improve efficiency and productivity
  • Develop and implement data-driven solutions to drive business growth
  • Maintain accurate and timely reporting to ensure informed decision-making
  • Collaborate with cross-functional teams to achieve business objectives
  • Provide exceptional client management and support

Requirements:

  • Minimum 3 years of experience in a BPO setup
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Knowledge of WFM planning, scheduling, forecasting, and reporting
  • Proficiency in Excel and ability to create reports
  • Ability to think critically and make decisions under pressure

What We Offer:

  • A competitive estimated salary of $80,000 - $110,000 per annum
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A collaborative and inclusive team culture

About Us: Tech Mahindra is a leading provider of digital transformation, consulting, and business re-engineering services. We are committed to delivering innovative solutions that drive business growth and success.



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