Business Process Optimization Specialist
4 weeks ago
Company Overview
ProcessQ Technologies is a solutions-driven IT consulting company with a strong focus on delivering innovative and efficient solutions to our clients. With a team of industry experts, we have built a reputation for delivering high-quality services that meet the evolving needs of our clients.
Job Overview
We are seeking an experienced Business Process Outsourcing (BPO) professional to join our team. As a BPO, you will be responsible for managing and optimizing business processes for our clients, ensuring adherence to quality standards and service level agreements. This includes handling customer inquiries, monitoring performance indicators, and implementing process improvements to enhance efficiency and productivity.
Responsibilities
- Manage end-to-end business processes for clients, ensuring quality and SLA adherence
- Handle customer inquiries, resolve issues, and provide excellent customer service
- Monitor performance indicators and implement process improvements
- Collaborate with cross-functional teams to streamline processes and optimize workflow
- Generate reports and analyze data to identify trends and recommend actionable insights
Requirements
- Bachelor's degree in Business Administration, Finance, or related field
- 1 to 3 years of experience in BPO operations or a similar role
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Ability to work under pressure and meet deadlines
- Proficiency in MS Office suite
- Familiarity with CRM software
What We Offer
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package. If you are a motivated and results-driven BPO professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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