Drive Customer Growth

5 days ago

Noida, Uttar Pradesh, India beBeesuccess Full time ₹ 8,00,000 - ₹ 12,00,000
Job Overview

The role of a Customer Success Executive is crucial in maximizing customer value. The key responsibilities include identifying opportunities to drive renewals, upsells, and cross-sells, reducing churn and increasing monthly recurring revenue.

Cross-functional Collaboration - This involves working with various teams to align project goals and enhance customer satisfaction.

Follow-up and Engagement - Regular engagement with clients to gather feedback and build strong relationships to enhance lifetime value through higher product usage, retention, satisfaction scores, and Net Promoter scores.

Customer Support & Escalations - Resolving customer issues promptly and managing escalations to ensure a positive customer experience.

Client Onboarding/Project Kickoff - Ensuring a smooth and efficient onboarding process for new clients, setting the stage for long-term success.

Administrative Support - Assisting with administrative tasks to support the team's efforts.

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