Technical Support Specialist

18 hours ago

Hyderabad Secunderabad Telangana, India beBeeNetwork Full time ₹ 1,04,000 - ₹ 1,30,878

Job Description:

We are seeking an experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and maintenance for production and development systems and software products. You will configure services on various platforms and implement technologies at the operating system level.

This role involves troubleshooting at both basic and intermediate levels to ensure smooth and efficient functioning of systems across multiple environments. You will work closely with cross-functional teams and make decisions that contribute to resolving issues and delivering operational excellence.

Key Responsibilities:

  • Troubleshoot and resolve issues at L1 and L2 levels, ensuring minimal downtime and smooth functioning of production and development systems.
  • Provide hardware and software support across server and network areas to ensure consistent system availability.
  • Configure services on various platforms and implement technologies at the operating system level, ensuring that they meet defined operational requirements.
  • Provide L2 Network Support and troubleshooting to ensure network functionality is maintained without disruptions.

Required Skills:

  • Proficiency in Enterprise Network Operations with strong hands-on experience in configuring and maintaining enterprise-level networks.
  • Strong understanding of network operations, infrastructure management, and knowledge of network protocols and technologies.
  • Familiarity with network security principles and best practices.

Professional Attributes:

  • Excellent verbal and written communication skills to interact with clients and internal teams.
  • Strong customer handling skills and the ability to manage client expectations effectively.
  • Able to take complete ownership of assigned tasks and deliver results on time.

Benefits:

Our company offers a dynamic work environment and opportunities for professional growth and development. If you are passionate about technology and eager to learn, we encourage you to apply.

Contact Information:

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