Technical Support Engineer

As a Technical Support Engineer, you will enable our customers with your passion and knowledge of the ServiceNow Platform. You will resolve customer issues and provide technical guidance in addressing their business needs. You will be the voice of the customer into ServiceNow product and development teams for product feedback and improvements. You will play an integral role in building knowledge and be part of strategic initiatives for process improvements. What you get to do in this role: Customer Advocate providing support to users/administrators of our platform. Supporting and contributing to the growth of best practices for delivery of support services. Understanding our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations. Own and resolve all issues with a high standard of professionalism. Hands on experience triaging, troubleshooting, resolving and providing root cause analysis for ServiceNow Product issues Manage customers' expectations and experience in a way that results in high customer satisfaction. Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers. Suggest and implement improvements to internal processes and tools. Work on technical and non-technical projects Effectively communicate with customers and internal teams via case, phone and other electronic methods Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the customers. Maintain impeccable case hygiene and customer related files and records. Participate in the weekend support on-call rotation.Required Skills: Bachelor's Degree in Computer Science (or related technical degree) or 2+ years of related experience within technical support or software coding environment  Experience with relational databases (e.g. MySQL, Oracle). Experience using Linux/Unix OR Microsoft Server  Basic knowledge of the components in a web applications stack.   Experience in one (or more) scripting languages: (JavaScript, Python, Perl, Unix Shell, Windows Shell)  Ability to troubleshoot difficult technical issues and it's complexities with ease Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems  Strong personal commitment to quality and customer service Desired Skills Experience providing SaaS / PaaS support Experience working with the ServiceNow Platform A fundamental understanding of ITIL framework Experience in using tools like Splunk Ability to read and understand data base logsMore information about this Technical Support Engineer - ServiceNow JobPlease go through the below FAQs to get all answers related to the given Technical Support Engineer - ServiceNow jobWhat are the job requirements to apply for this Technical Support Engineer - ServiceNow job position? Ans: A candidate must have a minimum of 2.5 to 3+ year experience as an Technical Support Engineer - ServiceNow What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: BE/B.Tech, BSc, CS What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Technical Support Engineer - ServiceNow is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Technical Support Engineer - ServiceNow position? Ans: There are immediate 1 job openings for Technical Support Engineer - ServiceNow in our Organisation.

BE/B.Tech(Computer Science and Artificial Intelligence (CSAI)), BSc(Computational Science), CS

---