Technical Support Engineer

Job description

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URGENT HIRING for Technical Support Engineer

Email ID: rahulk.kanojia@white-force.in

Contact : 9300955707

Location- Hyderabad

3 to 5 years in Technical Support or a related field.

We are seeking an experienced Technical Support Engineer
to join our Hyderabad team. In this role, you will leverage your expertise in scripting,
troubleshooting, and cloud technologies to manage and resolve complex customer issues on the ServiceNow platform. You
will play a pivotal role in delivering exceptional support, driving process improvements, and
enhancing customer satisfaction.

Primary Skills

1. Programming/Scripting: Proficiency in one or more
scripting languages:

o JavaScript

o Python

o Perl

o Unix Shell

o Windows Shell

2. Networking: Advanced knowledge of:

o TCP/IP, HTTP, SSH protocols

o Firewalls, load balancers, and port configurations

3. Operating Systems: Expertise in:

o Linux/Unix

o Microsoft Server

4. Object-Oriented Programming: Strong understanding,
with Java preferred.

5. Troubleshooting: Hands-on experience in diagnosing and
resolving performance issues using tools like heap dumps and thread stacks.

Secondary Skills

1. Database Systems:

o Proficiency in RDBMS like MySQL and Oracle.

2. Cloud and Virtualization:

o Familiarity with VMware, AWS, Azure, and Event
Management Systems.

3. Web Applications Stack: Comprehensive understanding of
web application components.

4. Framework Knowledge: Familiarity with ITSM or ITIL
frameworks.

Key Responsibilities

• Serve as a Customer Advocate, providing expert support
for Service Now users and administrators.

• Troubleshoot and resolve complex technical issues while
ensuring root cause analysis.

• Automate repetitive tasks using scripts and develop
solutions for faster troubleshooting.

• Maintain technical expertise in assigned product areas
to offer effective support.

• Share knowledge through mentoring, training, and
documentation initiatives.

• Suggest and implement process and product improvements.

• Manage customer expectations effectively, ensuring high
satisfaction levels.

• Collaborate with global teams and contribute to
strategic initiatives.

• Create and maintain detailed knowledge base materials
to empower customers.

Qualifications

• Experience: 5+ years in Technical Support or a
related field.

• Technical Expertise: Proven skills in scripting,
networking, and operating systems.

• Communication: Exceptional verbal and written
communication skills.

• Customer Service: Strong focus on quality and
commitment to customer satisfaction.

• Teamwork: Ability to thrive in a collaborative
environment.

Location : Hyderabad

Interested candidates can call, mail or whatsapp over
given email id or number-

rahulk.kanojia@white-force.in

Contact : 9300955707