Technical Support Specialist
23 hours ago
Job Role: Technical Support Specialist
About the Role:
We are seeking a highly skilled and motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers via chat.
Key Responsibilities:
- Provide timely and accurate resolution of customer queries via chat.
- Troubleshoot technical issues and guide customers through solutions effectively.
- Maintain detailed records of customer interactions, issues, and resolutions.
- Escalate complex issues to higher-level support or relevant teams as needed.
- Ensure adherence to service level agreements (SLAs) and quality standards for customer support.
- Collaborate with team members to share knowledge and best practices.
Required Skills & Qualifications:
- Minimum 1 year of experience in technical support (Chat).
- Comfortable working in rotational shifts.
- Ability to handle customer queries efficiently and professionally.
Perks & Benefits:
- Two-way cab facility provided.
- A supportive work environment with opportunities for collaboration and professional growth.
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