Technical Support Specialist

7 days ago


Hyderabad Secunderabad Telangana, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title:

Technical Support Specialist

Description

We seek an experienced Technical Support Specialist to provide exceptional technical assistance to our customers and guarantee their satisfaction with our products and services.

Key Responsibilities
  • Deliver superior customer service via phone, email, and chat platforms.
  • Detect and troubleshoot complex technical issues related to our products and services.
  • Collaborate with engineering and product teams to resolve intricate problems.
  • Document all support interactions and maintain accurate records of customer inquiries and resolutions.
  • Contribute to the development and improvement of support processes and documentation.
Essential Skills and Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a relevant field.
  • 3-6 years of experience in a customer support or technical support role.
  • Strong understanding of software applications and troubleshooting techniques.
  • Proficiency with ticketing systems and customer relationship management (CRM) software.
  • Excellent verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.

Location - Gurgaon



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