Technical Support Specialist

5 days ago

Hyderabad Secunderabad Telangana, India beBeeTechnical Full time
Product Support Specialist Opportunity

We are seeking a skilled Product Support Specialist to play a pivotal role in delivering exceptional customer service.

In this position, you will serve as the primary point of contact for customers, providing technical support and troubleshooting assistance for our products. Your expertise will be instrumental in resolving customer issues efficiently, working closely with cross-functional teams including engineering, product management, and sales.

The ideal candidate will possess strong problem-solving skills, a solid understanding of technical knowledge, and a passion for delivering outstanding customer service.

This is an excellent opportunity to work with a talented team, contribute to product improvements, and make a meaningful impact on customer satisfaction.

Key Responsibilities:

  • Provide technical support and troubleshooting assistance to customers via various channels.
  • Collaborate with cross-functional teams to resolve customer issues efficiently.
  • Analyze customer feedback to identify areas for product improvement.
  • Develop and maintain technical documentation to ensure accurate information sharing.

Requirements:

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • Minimum 2 years of experience in technical support or a related field.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and collaborative work environment.

How to Apply:

If you are a motivated and customer-focused individual looking to make a difference, please submit your application, including your resume and cover letter, to us.

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