
Technical Support Specialist
4 days ago
**Job Summary:**
We are seeking an experienced and skilled Technical Support Specialist to join our team. The ideal candidate will have a strong technical background and excellent communication skills.
Key Responsibilities:
- Respond to customer inquiries and resolve technical issues via phone, email, or chat
- Conduct diagnostic tests to identify the root cause of customer issues
- Provide technical guidance to customers and walk them through solutions to resolve their problems
- Collaborate with development teams to escalate and resolve complex technical issues
- Maintain accurate records of customer interactions and issue resolutions in a CRM system
- Participate in the development and delivery of customer training and support materials
- Communicate with customers and internal stakeholders to provide status updates on issue resolution
Required Skills and Qualifications:
- Strong technical background and understanding of hardware and software systems
- Excellent communication and interpersonal skills
- Experience with CRM and ticketing systems
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