Technical Support Expert

3 hours ago

Hyderabad Secunderabad Telangana, India beBeeTroubleshooting Full time ₹ 1,04,000 - ₹ 1,30,878
Technical Support Specialist

We are seeking a skilled and experienced Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical assistance to end-users via various communication channels.

Job Summary:

The successful candidate will have the ability to troubleshoot and resolve complex technical issues related to computer hardware, software, operating systems, and peripherals. They will also be responsible for managing IT ticket queues, following standard operating procedures, and escalating incidents as required.

Key Responsibilities:
  • Provide technical assistance on computer hardware, software, operating systems, and peripherals via voice/chat/in-person.
  • Troubleshoot and resolve issues related to installation, configuration, printing, network connectivity, and OS errors.
  • Manage IT ticket queues, follow standard operating procedures, and escalate incidents as required.
  • Perform root cause analysis and use deductive reasoning to solve moderately complex problems.
  • Support asset lifecycle processes including receiving, tagging, deployment, tracking, and retirement of IT hardware.
  • Maintain and update the IT asset inventory and database daily using asset management tools.
  • Conduct monthly and annual physical audits of IT assets; ensure readiness for inspections.
  • Handle IT Walk-up Center/Stockroom activities including issuing/returning loaner devices and attending to hardware requests.
  • Collaborate with project teams to support site readiness, documentation, and delivery schedules.
  • Communicate regularly with leads and stakeholders for project updates and issue reporting.
  • Provide regular and ad-hoc reports/data as required by management.
Requirements:
  • High School Diploma or equivalent required; Bachelor's degree in IT or related field preferred.
  • 1-3 years experience in IT/Engineering support, desktop troubleshooting, or hardware asset management.
  • Excellent problem-solving skills and analytical thinking.
  • Strong communication and collaboration skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
Benefits:

We offer a competitive salary and benefits package, including opportunities for career growth and professional development.

Other Information:

This is a full-time position that requires flexibility and adaptability. We are committed to diversity and inclusion in the workplace and encourage applications from qualified candidates of all backgrounds.

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