Senior Technical Expert

We are looking for a skilled professional to fill a challenging role.

• This position involves working as the primary technical expert and point of contact for all Salesforce development activities across Medical Information Websites.
• The successful candidate will lead the implementation of new features and enhancements on Salesforce Experience Cloud, ensuring alignment with product roadmaps and user experience goals.
• The individual will be responsible for owning critical development items and working closely with the team to ensure continuity and timely resolution of high-priority items.
• Maintenance, monitoring, and support of production and non-production Salesforce environments will also be key responsibilities.
• The candidate must handle and coordinate all aspects of the release process using Copado, including pipeline configuration, code integration, version control, deployment planning, and post-release validation.
• Use of Copado's continuous integration and delivery capabilities is necessary to streamline deployments, maintain environment consistency, and ensure traceability.
• The selected person will manage and coordinate all aspects of the release process, including code integration, sandbox refreshes, deployment planning, and post-release support.
• Timely and high-quality delivery of technical solutions is essential, following Amgen's agile development processes and industry standard methodologies.
• Maintenance of up-to-date technical documentation, including design and build specifications, configuration logs, and deployment artifacts for audit and compliance purposes, is mandatory.
• Code reviews must be performed to ensure adherence to security, scalability, accessibility, performance standards, and compliance with Vera validation standards.
• Collaboration with cybersecurity teams is necessary to implement security protocols, ensure platform security posture, respond to vulnerabilities and audit findings, and align with Amgen's governance, security, and compliance frameworks.
• The candidate will deploy and validate code in development and QA environments using Copado pipelines and automated testing workflows.
• Support for the maintenance of integrations between Salesforce and other platforms such as AWS, MuleSoft, and other third-party services is required.
• Technical mentorship to junior developers and contribution to knowledge-sharing sessions within the development team are expected.
• Ensuring platform compliance with GxP, GDPR, and other regulatory requirements specific to the pharmaceutical industry is crucial.
• Driving the adoption of DevOps practices by supporting continuous integration, automated testing, and deployment pipelines is necessary.
• Collaboration with multi-functional teams is necessary to solve, optimize, and continuously improve platform functionality.
• Participation in PI Planning, Sprint Planning, and other SAFe Agile ceremonies to ensure full visibility and accountability across deliverables is required.
• The candidate must uphold platform scalability, reusability, and future-readiness by recommending standard methodologies and reusable frameworks.
• Able to conduct the role in accordance with GxP and CSV regulations and requirements.

Bachelor's or master's degree in Computer Science, IT, or a related field and relevant work experience are required.

Must-have skills include advanced Salesforce development expertise, hands-on technical experience delivering digital projects in a fast-paced, multi-client environment, experience leading web & cloud technology systems, knowledgeable of web analytics, SEO principles, and web design standard processes, proficient in developing and supporting solutions within regulated GxP and CSV-compliant computer systems, and adherence to validation, audit, and documentation standards.

Good-to-have skills include experience with Salesforce DevOps Center or other DevOps pipelines, knowledge of AWS, MuleSoft, web services, and REST/SOAP APIs, familiarity with Jira, Confluence, and agile development tracking tools, knowledge of front-end technologies, experience in the validation process for GxP-regulated systems, understanding of system lifecycle and compliance requirements, experience working with geographically dispersed teams in a matrix environment, understanding of web accessibility and responsive design, experience operating in a regulated business environment, adhering to mandatory compliance requirements, ability to work with a dynamic team, and varied strengths.