Technical Support Expert

2 days ago


Chennai Hyderabad Secunderabad Telangana Pune, India beBeeTechnical Full time US$ 60,000 - US$ 1,20,000
Job Role Overview

As an IN-Technical Specialist, you will play a key role in delivering exceptional customer experiences and providing expert technical support for Apple products and services.

Key Responsibilities:

  • Ensure timely attendance and reliability in meeting work schedules, adhering to local laws and approved accommodations.

Preferred Skills and Qualifications:

  • Strong technical expertise of Apple products and services.
  • Able to follow troubleshooting steps to identify root causes of technical issues in a customer service environment.
  • Navigate complex customer service issues with empathy and strong interpersonal skills.
  • Continuously learn about and deepen understanding of Apple products and services as well as third-party products to enhance the customer experience.
  • Work effectively in fast-paced environments, balancing multiple tasks simultaneously.
  • Collaborate well in team environments, demonstrating shared responsibility and accountability with other team members.
  • Handle sensitive or confidential information with discretion, upholding Apple's core values.
  • Maintain a curious and open mindset, embracing opportunities to learn from others and contribute to team growth.


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