Technical Support Expert

20 hours ago


Pune, Maharashtra, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 17,50,000
Job Title: Technical Support Expert

Deliver technical assistance to end users via multiple communication channels for desktop, laptop, and printer-related issues.

Key Responsibilities:
  • Analyze and resolve hardware and software problems using diagnostic tools such as System Log Explorer (SLE) and remote support software.
  • Ensure timely incident resolution by efficiently managing tickets through ITIL-based systems.
  • Collaborate with cross-functional teams to resolve complex technical issues.
Required Skills and Qualifications:
  • 5-8 years of hands-on experience in a similar technical support role.
  • Proven expertise in supporting desktops, laptops, and printers in an enterprise environment.
  • Proficient in using ITIL-based ticketing tools for tracking customer requests.
Benefits:
  • Opportunity to develop skills in a fast-paced technical environment.
  • Chance to work collaboratively with various internal teams.
Additional Information:
  • ITIL Foundation Certification is preferred.
  • Microsoft or CompTIA Certifications are advantageous.


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