Support Technical Expert

**Job Title:** Support Analyst

We are seeking a highly skilled Support Analyst to join our team. As a Support Analyst, you will be responsible for providing technical support and configuration across the bank's banking arm and securities business.

In this role, you will act as a liaison between the bank and the securities business, making decisions on behalf of both entities subject to the same remit and level of authority.

• You will provide technical support and configuration across the bank's banking arm and securities business.
• You will be responsible for supporting UK hours from 7am to 4pm or 9am to 6pm or 10am to 7pm, as required.
• You will participate in overnight support rota (on call) and weekend work (releases/support etc).

In this role, you will be responsible for:

• Providing technical support and configuration across the bank's banking arm and securities business.
• SUPPORTING UK HOURS FROM 7AM TO 4PM OR 9AM TO 6PM OR 10AM TO 7PM, AS REQUIRED.
• Participating in overnight support rota (on call) and weekend work (releases/support etc).
• Documenting technical requirements or processes to capture the configuration being performed.
• Supporting and testing technical systems/servers.
• Working with third-party software providers and adhering to pre-defined application standards.
• Raising queries or tickets if software defects are identified with the software vendor.
• Applying industry experience to ensure solutions incorporate best practice.
• Working with neighboring technology and project teams to ensure changes are rolled out in a coordinated manner that is non-disruptive to the business.
• Coordinating activities around go-live events to ensure services are transitioned into the live production environment in a compliant and non-disruptive manner.
• Providing post-live support and assisting with remediation where necessary.
• Working on key technical areas identified below.
• Ensuring defects are tracked and managed with the appropriate team assigned any defects identified during test phases.
• Highlighting risks or concerns and ensuring items are followed up or escalated appropriately.

The following skills are mandatory:

• Experience with vendor application Smartstream Cash Management (CMS) version 4, Control Process Designer, Smart Schema, and some Smartstream Records.
• Excellent communication skills, able to converse with a wide variety of teams (Unix/Database/Application).
• Familiarity with Change Requests, attending and representing on CAB, and weekend rollout of code changes.
• Control M application knowledge, jobs creation, administration, alerting, file move, file watchers, json, etc.
• Oracle 19 SQL scripting and Oracle database concepts.
• Linux shell scripting and support.
• Ability to package up and manage configuration/code changes into releases, and apply to production.
• Jboss 8 server knowledge, configuration, and support, error log analysis, and WAR file deployment.
• JMS Queue processing and principles.
• GitHub software management and automated deployment via CI/CD pipeline.

The following skills are nice-to-have:

• Excellent communication skills.
• Proactive and self-starting individual with high levels of ownership and accountability.
• Strong analytical skills with an ability to understand complex workflows.
• Proven ability to organize and prioritize own workload and drive results.
• The ability and confidence to demonstrate strong decision-making skills/sound judgments.
• Flexibility to adapt to urgent tasks as well as undertaking longer-term solutions.
• Strong problem-solving skills employing a logical approach.
• The ability to collaborate and partner across the firm.
• High attention to detail.