Senior Technical Support Specialist

22 hours ago

Hyderabad Secunderabad Telangana, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title: Senior Technical Support Specialist

Job Summary

We are seeking a highly skilled and experienced Senior Technical Support Specialist to join our team. As a key member of our support group, you will be responsible for providing technical assistance and problem-solving skills to our customers.

Key Responsibilities
  • Lead technical support teams to ensure efficient resolution of customer issues.
  • Provide technical support in a 24/7 environment with at least 3+ years' experience.
  • Solve complex problems and debug issues using strong analytical skills.
  • Manage incidents and problems using effective problem management techniques.
  • Develop excellent interpersonal and communication skills to interact with customers and colleagues.
  • Work flexible hours, including evenings and weekends, as needed.
  • Maintain excellent written and verbal communication skills to effectively communicate with customers.
Technical Requirements

To succeed in this role, you must have:

  • Strong skills in MySQL and Oracle databases with at least 2 years of work experience.
  • Good knowledge of Shell Scripting and Linux Operating System.
  • Experience with Web technologies and Networking Basics.
  • Familiarity with Apache, Tomcat, Web services, DNS, DHCP, WWW, ROUTER, IP Classes, and Firewall.
Why You'll Love This Role

This is an excellent opportunity to work with a dynamic team and contribute to the success of our organization. If you are a motivated and experienced technical professional looking for a new challenge, we encourage you to apply.

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