IT Technical Support Specialist

13 hours ago

Hyderabad Secunderabad Telangana, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878
Technical Support Specialist Job Summary:

We are seeking a skilled Technical Support Specialist to provide top-notch assistance to our end-users. The ideal candidate will have excellent problem-solving skills, be able to troubleshoot and resolve technical issues efficiently, and possess strong communication skills.

Main Responsibilities:

  • Provide technical support via phone, email, or in-person
  • Troubleshoot and resolve hardware and software issues
  • Manage IT ticket queues and follow standard operating procedures
  • Perform root cause analysis and use deductive reasoning to solve complex problems
  • Maintain and update the IT asset inventory and database daily using asset management tools

Key Skills:

  • Technical troubleshooting (hardware/software/OS/applications)
  • Desktop support (Windows, macOS, Linux)
  • Microsoft Office Suite (Outlook, Word, Excel)
  • IT asset management tools and inventory systems
  • Ticketing systems and queue management

Qualifications:

  • Minimum: High School Diploma or equivalent
  • Preferred: Bachelor's degree in IT or a related field
  • 1–3 years experience in IT/Engineering support, desktop troubleshooting, or hardware asset management

What We Offer:

  • A dynamic work environment with opportunities for growth and development
  • A competitive salary and benefits package
  • The chance to work with a talented team of professionals

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